Hi there! I understand that your NYC ACCESS HRA app isn’t showing your balance or case details. Let’s see if we can get that sorted out for you.

First, just to clarify a couple of things:
- Are you able to log into the app successfully?
- Have you noticed if this issue started recently or has it been like this for a while?
- Are you accessing the app via mobile device or on your Windows 10 WebKit browser?

Meanwhile, here are some initial steps you can try that often help with display issues in the ACCESS HRA app on Windows or browsers:

1. Refresh and Relogin: Sometimes logging out of the app or website completely and logging back in can refresh your session and display updated info.

2. Clear Cache and Cookies: Your browser might be showing an outdated version of the page. Clearing cache and cookies can help with that. Here’s how to clear cache in a WebKit-based browser on Windows 10:
- Press Ctrl + Shift + Delete
- Select “Cached images and files” and “Cookies and other site data”
- Press Clear data
- Then close and reopen the browser and try again

3. Check for App/Browser Updates: Make sure your app or browser is up to date. An outdated version may cause display glitches. On Windows 10 with WebKit, check browser updates via settings or the official site.

4. Verify Your Case Status Online: You might want to also visit the official ACCESS HRA website directly (https://on.nyc.gov/ACCESSHRA) to see if your case and balance details show up there. Sometimes the app might have syncing delays but the website reflects your info accurately.

If after trying these you still don’t see your case or balance, it’s possible there’s an issue on HRA’s side or your case information needs to be verified or updated. In such cases, contacting HRA’s Infoline at 718-557-1399 might be a good next step.

Do let me know what you see or if you’ve already tried any of these steps! I’m here to help you through it.

Are you currently using the app or accessing ACCESS HRA through the browser?