Hi there! I understand that your TREBEL Music app freezes when you reach the "Why ads?" screen. Let's work through this together.

To start, can you tell me if this freeze happens every time you reach that screen or just sometimes? Also, have you tried restarting your phone or reinstalling the app already?

Meanwhile, here’s a step-by-step approach specific to your Android 10 device that often helps with freezing related to ads:

1. Clear the app cache:
- Go to your device’s Settings > Apps & notifications > TREBEL Music > Storage & cache.
- Tap Clear cache (this removes temporary files that might cause freezes).

2. Check your internet connection:
- Since ads are loaded online, ensure you have a stable Wi-Fi or mobile data connection.

3. Restart your phone:
- A simple reboot can resolve temporary glitches.

4. Update or reinstall TREBEL Music:
- Visit the Google Play Store, check if an update is available, and install it.
- If that doesn’t help, uninstall and reinstall the app.

5. Try a trick reported by some users with similar issues:
- When the app freezes, try sliding your notification center down fully and then back up again to refresh the screen. Sometimes this unfreezes the app temporarily.

If these steps don’t resolve the issue, there might be a specific problem with how ads are being delivered to your device. In that case, I can help you with more advanced troubleshooting or we can check if there’s a known server-side problem affecting ad playback.

Could you please try these initial steps and let me know how it goes? That way, I can guide you further!

Are you able to perform these steps now?

I have actually tried almost everything mentioned. I have around 2500 songs, I don't really want to lose them

Thanks for sharing that—you have a large music collection with about 2,500 songs on TREBEL, and I completely understand wanting to keep them safe while resolving this freeze problem.

Currently, TREBEL Music stores downloaded songs directly on your device, and there isn’t an official cloud backup or sync feature to save your downloaded songs externally for Android yet. This means that uninstalling the app usually results in losing those offline files. However, we can try some approaches to avoid losing your collection:

1. Locate and back up the music files manually:
- Using a file manager app on your Android device (like “Files by Google”), go to your device storage and look for a folder named something like TREBEL or Music where TREBEL stores downloaded songs.
- Copy this folder and its contents to an external SD card or your computer via USB. This way, you have a backup of the files before further troubleshooting.

2. Clear only app cache, not data:
- Since you’ve tried clearing cache before, make sure you are NOT clearing app data which deletes downloaded songs and app settings. Just clearing cache may help with freezing without deleting your music.

3. Force stop and restart the app:
- Sometimes a full force stop (Settings > Apps > TREBEL > Force Stop) can reset the current app state without any loss.

4. Check app permissions:
- Verify TREBEL has permissions to access storage and network under your Android app settings, as permission issues sometimes cause freezing in ad sections.

If these don’t help, the next step may involve uninstalling and reinstalling, which unfortunately deletes offline songs, so definitely back up first.

If you want, I can guide you step-by-step on how to locate and backup those files on your device. Would you like to do that?

Are you comfortable accessing the file manager on your Android phone?

Is there a way, other than the cloud, to transfer songs from 1 device to the othe

Thanks for asking! Regarding transferring your TREBEL downloaded songs between devices without using the cloud, here’s what I found based on how TREBEL’s system works:

TREBEL stores downloaded songs on your device but encodes them in a format that’s tied to the app and device for copyright and licensing reasons. That means the files aren’t in common audio formats like MP3 and cannot be simply copied or transferred to another device to play in TREBEL or other players. So, unfortunately, there’s no official or easy way to just transfer your offline songs directly from one phone to another without redownloading them through the app itself.

Users on platforms like Reddit confirm that because of this hard encoding and licensing, offline songs on TREBEL don’t function like regular music files you can move around freely1.

Here are a couple of alternatives you might consider:

1. Log in with the same TREBEL account on the new device: Your playlists and preferences are saved to your account, so you can re-download the songs on the new device through TREBEL (though they'll be freshly encoded and stored there).

2. Keep your old device for offline listening: If transferring is not possible, using the original device as your main offline music player might be necessary.

I understand this isn’t ideal if you want a quick file transfer, but TREBEL’s app design and licensing don’t support offline song file transfer between devices other than through its own download system.

If you want, I can help you make sure your playlists are saved and ready on your account for easy re-download on any device you switch to. Would you like me to assist with that?

Are you satisfied with this explanation?