Hi there! I understand your myID app is asking you to update your ID but it’s not working properly. To help you better, could you please tell me:

- Are you seeing a specific error message or code when it asks you to update?
- What device are you using the myID app on? (Since you mentioned Windows 10 and WebKit browsing, are you using it on a browser, or is this about the mobile app?)
- Have you tried any steps already to fix this, like closing and reopening the app or restarting your device?

This will help me guide you through the right fix. Meanwhile, here are a few general steps for update-related issues with myID:

1. Force close the myID app completely and then reopen it. Sometimes the app gets stuck and needs a fresh start.
2. Check for app updates properly through the official store (Apple App Store or Google Play Store) because sometimes clicking "update" in-app doesn’t redirect correctly.
3. If updates appear unavailable or don’t install, try uninstalling the app and reinstalling it fresh. This often resolves glitches where the app thinks an update is needed but the update doesn’t download.
4. Confirm your internet connection is stable—sometimes update issues occur because the app can’t properly download update files.
5. On Windows, if you are accessing myID in a browser, try clearing your browser cache or trying a different browser to see if that resolves the update prompt.

If you’ve tried these or if something else is happening, please let me know. I want to make sure we get this sorted for you!

lost all my data and then keeps loadiung constantly, i have done all trouble shooting

Thanks for letting me know you've lost all your data and the app keeps loading endlessly even after doing troubleshooting. That sounds like a really tough spot. Just to clarify, when you say "troubleshooting done," which steps have you already tried? For example, have you uninstalled and reinstalled the myID app, tried logging in on another device or browser, or checked your internet connection stability?

Meanwhile, here’s a focused approach we can take to try resolving this:

1. Clear Cache and Data (If on a mobile device):
Sometimes app data can get corrupted causing loading loops and data loss. Clearing app cache and data will reset the app, but you’ll need to log in again. Since you’re on Windows using WebKit browser, try clearing your browser cache and cookies thoroughly, then restart the browser.

2. Reinstall the App:
Uninstall the myID app fully, then reinstall it from the official store. This often fixes corrupted installations that cause data errors or loading issues.

3. Try a Different Access Method:
Since you’re on Windows 10, try accessing myID via a different browser (e.g., Chrome, Edge, Firefox). Sometimes browser-specific issues cause persistent loading problems.

4. Check for myID Service Status:
Occasionally, server or backend issues cause data loss displays or loading errors. There could be a temporary outage or backend update affecting your access. You can check official updates or reach out to myID support.

5. Setup Again if Necessary:
Unfortunately, you might need to re-register your ID documents if the app lost your stored data due to corruption or reset.

If all these steps fail, it may be an app-specific issue needing intervention from myID’s technical team to restore your account safely. You can email [email protected] for help with possible data recovery or advanced troubleshooting.

Let me know which steps you've tried already, and I can help tailor the next steps! Are you satisfied with the initial guidance I provided?