Hi there! It sounds like you’re trying to upload documents using the myID app, but nothing happens—no error, no confirmation, just no response. Let's get this sorted out.

To start, could you tell me:
- Are you using the myID app on a mobile device or the web browser on your Windows machine?
- Have you tried uploading different types or sizes of documents, or just one specific file?
- Also, have you checked if the app or browser has permission to access files or the camera, if that’s involved?

Meanwhile, I’ll guide you through some basic steps that often fix upload issues:

1. Check Permissions:
- If you’re using the app on your phone, ensure it has permission to access your photos, files, or camera. On Windows WebKit browser, make sure file access is allowed.

2. Try a Different Document:
- Sometimes the format or size of the document can cause it not to upload. Try a different file type (JPEG, PNG, PDF) and keep it under any size limits the app might specify.

3. Clear Cache and Restart:
- For browsers, clear your cache and cookies to remove any temporary glitches.
- If using the app, close it completely and restart it.

4. Check Internet Connection:
- Upload not responding can be due to network issues—try switching between Wi-Fi and mobile data.

5. Update or Reinstall:
- If the app is outdated or corrupted, uninstalling and reinstalling it can help. For the web, try using a different browser like Chrome or Firefox to see if that works.

If you’ve already tried some of these, let me know which ones so I don’t repeat, and we’ll dig a bit deeper. Also, if you encounter any error codes or messages next time, sharing those would be very helpful.

Would you like me to walk you through these steps based on your device and current setup?

tried all of those and still the same result. Nothing. On two different iPhones, both currently updated. All file types and sizes.

Thanks for the extra details—it’s good to know you’ve tried different file types, sizes, and multiple updated iPhones with no luck.

Since the usual fixes haven’t helped, and the app simply doesn’t respond to uploads at all, here are some advanced steps that might pinpoint or resolve the issue:

1. Check App Version and iOS Compatibility:
- Although your iPhones are updated, sometimes the app version needs a fresh reinstall to sync properly with the latest iOS updates.
- Try uninstalling the myID app completely and reinstalling from the official App Store.
- Confirm the version of the app is the latest available.

2. Reset Network Settings:
- Sometimes network glitches can block uploads without showing errors.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will remove saved Wi-Fi passwords, so keep those handy.
- After resetting, reconnect to Wi-Fi or cellular and retry the upload.

3. Check for iOS-level Restrictions or Permissions:
- Go to Settings > Privacy & Security > Files and Folders or Photos, and ensure the myID app has full access.
- Also verify any Screen Time or Content & Privacy Restrictions that might block file access or uploads.

4. Force Clear App Cache/Data if Possible:
- iPhones don't have a direct cache clear option like Android, but uninstalling/reinstalling usually does that.

5. Testing with a Different Network:
- Try uploading on a different Wi-Fi or via cellular data to rule out network firewall or proxy blocking uploads.

6. Look for Known Issues or Outages:
- There are reports of upload issues occasionally after iOS updates that might require a patch from the myID developers. Keep an eye on official myID support channels or updates.

If after trying these the problem persists, it might be a more specific compatibility or server-side problem. In that case, contacting myID support at [email protected] with details about your device models, iOS versions, and steps tried is a good next step.

Would you like me to walk you through resetting network settings or checking app permissions on your iPhones?