Hi there! I see you're having trouble updating the myID app because of a connection issue. Let's get to the bottom of this together. Could you tell me a bit more about your current internet connection? For example, are you using Wi-Fi or mobile data, and is your connection stable with other apps or websites?

Meanwhile, here’s a general approach we can start with:

1. Check your internet connection: Try opening a few websites to confirm your connection is working. If not, restarting your modem/router or switching between Wi-Fi and mobile data might help.

2. Close and reopen myID app: Sometimes, simply closing the app fully and reopening it can clear minor glitches.

3. Restart your Windows device: This helps refresh network settings and app processes.

4. Check date and time settings: Make sure your Windows system’s date and time are set to automatic—incorrect settings can cause connection problems.

5. Disable any VPN or firewall temporarily: Sometimes these block myID app from connecting to update servers.

If these general steps don’t resolve the connection issue, there’s a more detailed technical check we can do like reviewing the MyID Client Service logs to see what might be blocking the connection or if the update service is reachable1.

Have you tried any of these steps already? That way I can tailor the next actions specifically for you.