Hello! I see you're having an issue with the HelloMoney app where the "bale" is not showing. Just to confirm, by "bale," do you mean your account balance or something else within the app? Also, can you share if you receive any error messages or if this started happening after an app update or any changes to your device?

Once I understand a bit more, I can guide you better. But to start, here are some common steps that usually help resolve display issues on Android 10 devices using apps like HelloMoney:

1. Restart the App: Close the HelloMoney app completely and then reopen it.

2. Check Internet Connection: Ensure you have a stable internet connection since the app needs to fetch your balance live.

3. Clear Cache: Go to your device's Settings > Apps > HelloMoney > Storage > Clear Cache. This removes temporary data that might be causing display issues without deleting your account info.

4. Update the App: Visit the Google Play Store and make sure you have the latest version of HelloMoney installed.

5. Re-login: Log out from the app and log back in, which can refresh your account data and display.

If you've already tried these steps, please let me know which ones so I can assist you with advanced troubleshooting or check if there are any ongoing system issues from HelloMoney's side.

Are you able to try these and share what happens?

Bello bale option completely gome, already unimstall and reinstall the app still gone

Thanks for clarifying that the "Bello Bale" option is completely missing from your HelloMoney app, even after uninstalling and reinstalling it. Let’s troubleshoot this carefully.

Since you've already done the reinstall, that usually rules out issues with app corruption. Here are a few things we can check next:

1. App Version and Updates: What version of HelloMoney are you currently using? Sometimes features like "Bello Bale" can get moved or temporarily removed in certain app updates. Please check in the Google Play Store for any pending updates, or if you are on a very new version, see if there are any release notes mentioning changes to "Bello Bale."

2. Region Settings: Some features are region-specific. Can you confirm your location/region settings in the app or your device? The "Bello Bale" option might not appear if HelloMoney doesn’t support it in your area.

3. Account Type: Is your HelloMoney account a personal or business account? Sometimes certain options are linked to specific account types.

4. Permissions: Check if the app has all necessary permissions enabled in Settings > Apps > HelloMoney > Permissions.

5. Alternative Navigation: Sometimes, the option might have moved to a different menu or renamed. Look carefully through the app menus or any new tabs.

If none of these explain the missing option, it’s possible that "Bello Bale" might be temporarily disabled or removed from the app at the moment. In that case, contacting HelloMoney's customer care could help confirm. You can reach them at [email protected] for direct support on account or feature issues.

Could you please check those details and let me know? I’m here to help you further based on what you find! Are you satisfied with this guidance so far?

Contact support for HelloMoney app issues

Thank you for asking about HelloMoney app customer support contact information. For any issues like the missing "Bello Bale" option or other concerns, you can reach out to AUB Customer Care using any of these options:

- Customer Service Hotline: (02) 8282-8888
- Email: [email protected]

These channels are the official way to get help directly from the HelloMoney support team who can check your account details or inform you about any feature changes1 2 6.

If you'd like, I can help prepare a message outlining your problem to send to them. Would that be helpful? Are you satisfied with this information?