Hi there! I understand that you made a deposit from your AUB Bank account to your GCash, but the money hasn't shown up in your GCash yet, even though it was deducted from your bank account. Let’s get this sorted out for you.

To start, may I know when exactly you made the deposit? Sometimes, transfers can take a little time to reflect. Also, have you checked your GCash Transaction History or app inbox to see if there's any update or notification about the transaction?

Meanwhile, here’s a step-by-step approach to try:

1. Confirm Transfer Timing: Transfers may take a few minutes up to 24 hours during peak times or due to maintenance.
2. Check Transaction History: Open your GCash app, go to 'My Wallet' > 'Transaction History,' and look for the deposit.
3. Verify Bank App: Confirm the deduction and get the transaction reference or confirmation number.
4. Restart & Update Apps: Close and reopen both HelloMoney and GCash apps. Ensure they are updated to the latest version on your Windows device browser.
5. Check Internet Connection: Ensure a stable internet connection on your Windows device, as intermittent connectivity could affect updates.
6. Contact Support: If after 24 hours the deposit still isn't reflected, you can escalate this by emailing HelloMoney customer care at [email protected] with your transaction details (date, amount, reference number). You may also contact GCash support through their app for further assistance.

If you already tried some of these steps, please let me know exactly which ones so I can guide you further. We’ll work together to get this resolved smoothly.

Are you able to confirm these details or let me know what you’ve already tried?