Hi there! I understand you're having trouble logging into your HelloMoney app because it says your device is unregistered, even though you believe you've already registered it. Let me help you get this sorted out.

First, could you tell me if you've tried logging in from the same device where you registered before, or is this a new device for you? Also, when you registered the device, did you complete any prompts or notifications that asked you to confirm the registration within the app?

Meanwhile, here’s a step-by-step approach to try:

1. Check for Device Registration Prompt: When opening the HelloMoney app on a new device or after reinstalling, the app usually asks you to “Register Device” before logging in. Make sure you tapped on this prompt and followed the on-screen instructions fully.

2. Clear App Cache and Data: Sometimes, residual data causes issues. On your Android device (version 10), go to Settings > Apps > HelloMoney > Storage, then tap "Clear Cache" and "Clear Data." After that, restart your device and try logging in again.

3. Update the App: Ensure your HelloMoney app is updated to the latest version available on Google Play Store. Outdated versions sometimes cause device recognition errors.

4. One Device Login Security: HelloMoney allows only one device login per account for security. If you have recently changed or reset your phone, or installed the app on multiple devices, you might need to re-register the new device as your main login device inside the app by following the "Register Device" prompt.

If you've tried these and still face the problem, it might require a manual reset from the bank's side. In that case, contacting HelloMoney customer support directly at [email protected] or their hotline (632) 8282-8888 could help resolve the device registration on their backend.

Please let me know what steps you've done so far or if you want me to guide you through any of these actions! Are you able to see the “Register Device” prompt when attempting login?

Because i tried to recover my account and it says "Account already has a pending request. You will receive an email notification regarding the status of your account recovery within 24 hours."

Thanks for sharing that message about the pending account recovery request. It sounds like you already submitted a recovery request for your HelloMoney account, and the system is letting you know that it’s currently being processed.

Here’s what usually happens in this situation:

1. After submitting an account recovery request, the bank reviews it, which can take up to 24 hours or the next banking day.
2. You should receive an email or SMS notification with updates or instructions once the review is complete.

Since you see the message about the pending request, attempting to submit another recovery request won’t work until the current one finishes processing to avoid duplicate requests.

What you can do next:
- Keep an eye on your email inbox (and spam/junk folder) for any notifications from HelloMoney or the bank regarding your account recovery status.
- Make sure your contact details (email and phone number) linked to your account are current and accessible.
- If 24 hours have passed since your initial claim and you haven’t received any email or SMS, I recommend contacting HelloMoney support directly via their customer service hotline (632) 8282-8888 or email [email protected] for assistance on the status of your account recovery1 4.

Let me know if you want me to guide you through checking any app settings or email issues to make sure you don’t miss their message. Are you waiting beyond 24 hours now, or did this message appear just recently?