Hi there! I understand your OKOK International app scale is no longer recording data, and you’re having trouble unbinding and rebinding it to the app. Let’s try to get this sorted out together.

To clarify a bit: When you say you “unbinded and can’t rebind,” do you mean the app no longer detects the scale via Bluetooth, or is there an error message when you try to bind it again? Also, have you already tried restarting Bluetooth on your Windows device or powering the scale off and on?

Meanwhile, here are some steps to try based on common fixes for this kind of issue:

1. Stand on the Scale to Activate It
Some OKOK scales require you to step on them to power on fully and broadcast the Bluetooth signal for pairing. Please try standing on the scale during the binding attempt.

2. Restart Bluetooth and the App
- Turn off Bluetooth on your Windows device and then turn it back on.
- Close the OKOK International app completely and reopen it.

3. Remove Any Existing Bluetooth Pairings for the Scale
Sometimes leftover Bluetooth pairings can interfere. Go to your Windows Bluetooth settings, find the scale in the paired devices list, and choose “Remove” or “Forget.” Then try the binding process again.

4. Search Again in the App
Within the app, use the “Search Again” option to rediscover the scale, as it may need a fresh scan to locate the device.

5. Restart Your Device
A simple restart of your Windows device can sometimes clear any temporary glitches interfering with Bluetooth connections.

6. Check for App Updates
Make sure your OKOK International app is updated to its latest version from the Microsoft Store or the appropriate app store.

If after these steps you still cannot bind the scale, it may help to reset the scale itself if it has a reset function (check your scale’s manual or the app’s help section for instructions).

Would you be able to tell me which of these you’ve already attempted? That way, I can guide you to the next steps or dig deeper if needed.

Looking forward to your reply!

this happened since the update of the app yesterday - all users in the house have the same issue?

Thanks for letting me know that all users in your house are experiencing the same issue after yesterday's OKOK·International app update. It sounds like this might be a wider problem linked to the latest app version.

From what I’ve seen, there have been reports from several users about syncing problems, app crashes, and issues with device connections following recent OKOK app updates1 4. Although most reports mainly relate to iOS or Android, since you're on Windows and WebKit, the update could have introduced compatibility or Bluetooth connection issues across all devices.

Here’s what you can do next:

1. Check if a Patch or Hotfix is Available
Developers often release quick fixes for widespread bugs. Please check the Microsoft Store or the app’s official site to see if there is a newer update or patch that addresses this issue.

2. Roll Back to a Previous App Version
While not always straightforward, if the app store or your device supports it, try installing a previous version of the app that was working fine until a fix is released.

3. Use an Alternative Method to Record Data Temporarily
If possible, you may use the scale’s direct Bluetooth connection with another app or tool temporarily until the main app is fixed.

4. Contact OKOK Support
Reporting that all users in your household are facing this issue will help the developers understand the scale of the problem. You can reach OKOK’s support at [email protected] for direct assistance and updates.

Meanwhile, if you want, I can help check if there are specific workarounds or if the company has acknowledged this problem officially.

Are you okay with these next steps, or would you prefer I guide you through attempting a rollback or other temporary solutions?

My issue is on our iphones

Thanks for clarifying that the issue with the OKOK·International app is happening on your iPhones. I found some insights specific to the iPhone version of the app that might help.

Several users have reported that after recent updates to the OKOK·International app on iOS, the app is facing problems such as:
- Persistent ads blocking the screen with unclickable “Continue” buttons1 5
- Difficulty logging in or getting past the login screen8
- Syncing and device connection errors

Given your mention that the scale data is not recording and you cannot rebind, the app update might be introducing bugs that interrupt Bluetooth pairing or data syncing on iPhone.

Here’s what you can try on your iPhone:

1. Force Close and Restart the App
- Swipe up from the bottom of the screen (or double-click home button on older devices) to open the app switcher.
- Swipe the OKOK·International app off to close it.
- Reopen the app and try the binding process again.

2. Restart Your iPhone
- Hold the power button and volume button (or just power button on older devices) until you see “slide to power off.”
- Power off, wait about 30 seconds, then power back on.

3. Uninstall and Reinstall the App
- Tap and hold the app icon, select “Delete App.”
- Reinstall from the Apple App Store.

4. Check for App Updates
- Sometimes a fix is released shortly after a problematic update.
- Open the App Store, tap your profile icon, scroll down to see if an update for OKOK·International is available.
<br5. Disable or Skip Ads if Possible
- If the ads are blocking the UI, look for any in-app purchase options that remove ads, or try using the app with Wi-Fi/Bluetooth turned off initially to avoid ad loading (this may limit features but help test connectivity).

6. Reset Network Settings (if Bluetooth issues persist)
- Go to iPhone Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- This will reset Wi-Fi, Bluetooth, and VPN settings, so you’ll need to reconnect to Wi-Fi networks.
<br7. Check Bluetooth Permissions
- Make sure OKOK·International app has permission to use Bluetooth: Settings > Privacy > Bluetooth.
<brIf after these you are still stuck, you might want to reach out directly to OKOK support via [email protected] to report this widespread issue, especially since multiple users in your home are affected.

Let me know which steps you have tried so far, or if you want me to help guide you through any one of them. Are you satisfied with this guidance?