Hi there! I see you're getting the message "We can't log you in right now" when trying to log in on both the Atmos Rewards website and app. Let's work through this together.

First, can you confirm if you've already tried the following?

1. Double-checking your username and password for any typos.
2. Resetting your password using the "Forgot Password" option.
3. Closing and reopening the app or refreshing the website.
4. Clearing your browser cache if you’re on the website.
5. Ensuring your internet connection is stable.

If you’ve done all of the above, there could be other reasons causing the issue, such as:

- A temporary server outage or maintenance period affecting login services.
- Your account being locked or flagged for some reason.
- An app or website bug.

Since you mentioned this happens across both the app and website, it might indicate a backend or account-related issue rather than a device problem.

Would you mind telling me:
- Have you recently changed your password or updated any account info?
- Is this a new problem or has it been ongoing for a while?
- Are there any other error messages or codes besides "We can't log you in right now"?

Meanwhile, I’ll check if there have been any reported outages or widespread problems recently.

Looking into some community feedback, several users have experienced similar login issues for about a week, even after resetting passwords, suggesting either a server issue or a bug on Atmos side1.

One quick additional step you could try is uninstalling and reinstalling the app, just in case there's a corrupted update causing the app’s login failure.

Does this sound like what you’ve experienced? Let me know what you’ve already done or any more details you can provide, and we’ll get this sorted!

I recently updated my password and added MFA, which the website did not ask me to verify when I tried to log in.

Thanks for sharing those details—updating your password and enabling MFA (Multi-Factor Authentication) without seeing a prompt to verify MFA during login is an important clue.

Here’s what might be happening and some steps to get this sorted:

1. MFA Verification Not Triggering:
Sometimes after enabling MFA, the system expects you to complete an additional verification step on your next login. If you’re not seeing the MFA prompt on either the website or app, the login process might be hitting an error before it reaches the MFA step. This could be due to a syncing issue between your account settings and the login system.

2. Confirm Email as Login ID:
For Atmos Rewards, the login ID can often be your email address instead of a member number. Since you’ve updated your password and MFA, try logging in using your email address as the username if you haven’t already—this has helped others facing similar problems1.

3. Clear Cache or Reinstall App:
On your Windows device using WebKit browser, clearing cache or cookies can resolve glitches that prevent MFA prompts from showing. For the app, uninstall and reinstall to ensure the latest version and fresh configurations.

4. Check Account Settings via Browser:
Log into your Atmos Rewards account on a separate browser or in private/incognito mode. Navigate to Settings > Security to confirm MFA is still active and set up properly5. Sometimes, toggling MFA off and on again can “reset” the verification process.

5. Password Reset Link:
If all else fails, try resetting your password again through the official Reset Password page, which sometimes triggers a fresh MFA setup4.

If you still cannot log in or if the MFA verification step never appears after these steps, it might be an issue requiring backend support from Atmos Rewards. At that point, contacting their support team directly with your account details would be the next best step.

Would you like help going through any of these steps now? Also, please let me know if you get any new messages or codes during login attempts!

Already uninstalled and reinstalled the app and tried using an incognito browser and have been using my email address to login the whole time. No good.

Thanks for letting me know the steps you've already taken. Since uninstalling and reinstalling the app, using incognito browsing, and logging in with your email didn't help, it seems like the issue could be more related to your account or possibly a backend problem.

Here are a few additional steps to try:

1. Double-Check Account Linking: Sometimes, the login details you use (email or account number) may not be properly linked to an active Atmos Rewards profile. Verify that your account is correctly set up by visiting the Atmos Rewards Account Access FAQ where you can find guidance on accessing your account.

2. Use the 'Need Help Signing In' Option: On the login screen, select "Need help signing in?" and follow the prompts to verify your account information or recover your credentials.

3. Password Reset: Even if you recently updated your password, try resetting it again just in case there’s been an issue processing the change: Reset Password.

4. Contact Atmos Rewards Support: If none of the above helps, their customer support can look into backend account flags or possible service issues. You can find their contact info here: Contact Atmos Rewards. Having your account details handy will speed up their assistance.

5. Check Network Environment: Occasionally, strict firewalls or VPNs can interfere with authentication flows, especially MFA. If you’re using a VPN or a corporate network, try logging in via a regular home network to rule this out.

Since the message indicates a system-level block before MFA verification, the problem might be related to your account status or a server issue on Atmos side.

Would you like me to guide you through the recovery process or help find direct contacts to escalate this? Let me know!