Hi there! I understand your Chemung Canal & Capital app passcode is not working, and you requested to change it to your Gmail address, but the change hasn’t gone through yet. Let me help you get this sorted out.

To clarify a couple of things first:
- Are you trying to reset the app's passcode or link your Gmail to receive the reset information?
- When you say the passcode was asked to be changed to your Gmail address, do you mean you want the app notifications or credentials sent to your Gmail, or to log in via Gmail?
- Have you received any confirmation emails or messages from Chemung Canal regarding the passcode change?

In the meantime, here’s a step-by-step guide to help with passcode reset issues and updating contact info for notifications:

1. Check Your Email Spam/Junk Folder: Sometimes the reset or confirmation emails might land there.

2. Use the “Forgot Passcode” Option in the App:
- Open the Chemung Canal & Capital app on your Windows device.
- Select “Forgot Passcode” or “Reset Passcode.”
- Follow the steps, and make sure to enter your current Gmail address when prompted.

3. Verify Your Contact Information with the Bank: If the Gmail address for account notifications hasn’t been updated yet in the bank’s records, you won't receive reset emails. You can update your contact details by:
- Calling Chemung Canal customer support at 1-800-836-3711 during business hours.
- Or, logging into your online banking via their website and updating your personal info under profile/settings.

4. Clear App Cache or Try Reinstalling: Sometimes the app might not register the changes immediately, so clearing the app’s cache or reinstalling it can help refresh connection and settings.

5. Check for App Updates: Ensure you have the latest version of the Chemung Canal & Capital app installed from the official source.

If none of these steps resolve the issue, I recommend contacting Chemung Canal’s customer support directly as they can verify your account details and manually update your Gmail address or reset your passcode securely.

Would you like guidance on any of these steps? Also, please let me know if you have tried any of them already so I can assist you better!

Are you satisfied with the solution I provided?