Hi! I understand you have six cameras across two locations, but you're unable to view any of the locations in the Merkury Smart app. Let's take a closer look at this together to get your cameras displaying correctly.

First, just to confirm:
- Have you successfully paired all six cameras in the app?
- Are you able to see any devices at all under the “Devices” section or are they completely missing?
- Are the cameras split into distinct locations (like separate rooms or addresses) in the app, or did you set them all under one location?
- Lastly, are you signed in to the app with the same account on your iPhone running iOS 18.6?

Once I get these details, I can guide you on the best next steps, which might include verifying device visibility, location grouping, app sign-in, or possibly re-syncing the cameras. Looking forward to your response!

Could not pair 2 of the 6 cameras can’t view any cameras

Thanks for the update! Since two of your six cameras are not pairing and you can't view any cameras, let's focus on resolving the pairing issues step-by-step. Here’s what I recommend:

1. Power Cycle the Cameras: Unplug the two problem cameras from their power source for about a minute, then plug them back in. This often clears minor glitches.

2. Reset the Cameras: Locate the reset button (usually a small hole) on each of the two cameras. Press and hold it for about 10 seconds until you see the indicator light respond. This will reset the camera to factory settings.

3. Check Your Wi-Fi: Merkury Smart cameras require a 2.4 GHz Wi-Fi network for pairing (not 5 GHz). Make sure your iPhone is connected to the same 2.4 GHz Wi-Fi network you intend to connect the cameras to.

4. Use the Merkury Smart App to “Add Device”: Open the app on your iPhone (iOS 18.6 is good) and tap “Add Device.” Follow the instructions carefully, including scanning the QR code on the camera or manually entering the setup code.

5. Ensure Permissions: Allow the app to access the camera and location services on your iPhone if it requests this during setup, as that is necessary for a smooth pairing.

6. Avoid Interference: Make sure the cameras are close to your Wi-Fi router during setup to avoid weak signal problems.

If you’ve tried these and still can’t pair the two cameras, please let me know if any error messages appear or at what step the process stops. That will help me guide you further.

You can also check this support article on resetting and pairing Merkury Smart cameras for detailed instructions: 4 and the pairing overview here: 7.

Are you able to try these steps and let me know how it goes?

using another phone to communicate with you. On route to the locs with the phone with the app

Thanks for letting me know you’re using another phone to communicate while on your way to the locations with the phone that has the Merkury Smart app. That’s totally fine!

To clarify: the Merkury Smart app allows you to log into the same account on multiple devices, so you can manage and view your cameras from any phone logged into your account. It communicates with your cameras over the cloud, so as long as your cameras are online and correctly paired, you should be able to view and control them remotely from your phone with the app at the locations.

So, when you get to the cameras with the phone that has the app installed and logged in, we'll want to focus on:
- Ensuring your phone is connected to the correct Wi-Fi (usually 2.4 GHz) that the cameras are paired to
- Verifying that the cameras show up in the app under the right locations
- Testing live view for each camera

Since some cameras haven't paired yet, you can try resetting them and pairing again once you’re there. Also, make sure that the app is up to date on your iPhone with iOS 18.6 for best compatibility.

If you want, I can guide you through the exact steps once you're at the location with your phone. Just let me know when you’re ready!

In the meantime, if you’d like to let family members or others view the cameras, they can download the Merkury Smart app and log in with your account too2.

Does that make sense? Would you like me to prepare a quick checklist for when you arrive?