[Subway] It just shows the green screen with subway logo does not open up

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Dee
8 months ago In Subway
It just shows the green screen with subway logo does not open up

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Charlotte Green

Charlotte crafts beautiful digital experiences. Her creative mind enjoys blendin...

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8 months ago

Hi there! I see you're having trouble with the Subway app—it’s stuck showing just the green screen with the Subway logo and won’t open further. Let’s work through this together.

Just to confirm, does the screen stay frozen on the logo every time you open the app, or does it sometimes get further in? Also, have you tried any steps so far, like restarting your device or updating the app?

Meanwhile, here’s a straightforward way to try fixing this issue on your Android 12 device using WebKit:

1. Close the app completely: Go to your recent apps and swipe the Subway app away to close it fully.
2. Clear App Cache and Data:
- Open Settings on your device.
- Go to Apps & Notifications > See All Apps > Subway.
- Tap on Storage & Cache.
- First, tap Clear Cache.
- If that doesn’t fix it, tap Clear Storage or Clear Data (this will reset the app, so you may need to log in again).
3. Check for Update: Go to the Google Play Store and see if there’s an update available for the Subway app. Updating can resolve lots of bugs.
4. Restart your device: This refreshes system resources and can help with app startup issues.
5. Uninstall and Reinstall the App: If none of the above work, uninstall the Subway app, then download and install it again from the Play Store. This often clears corrupted files that cause loading problems.

These steps have successfully resolved similar issues for others with the app stuck on the green loading screen1 2.

Give these a try and let me know how it goes! If the problem persists, we can look into deeper solutions or check if there might be a server-side issue.

Are you satisfied with the solution I provided so far?

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