Hi there! I’m sorry to hear that the Subway app is showing a blank screen when you try to load your cart. Let’s work together to get this fixed for you.

To start, could you tell me if this happens every time you try to access your cart, or just occasionally? Also, have you tried any steps so far, like restarting the app or your device?

Meanwhile, here are some simple steps we can try to resolve this:

1. Close and Reopen the App: Fully close the Subway app and reopen it to refresh its state.

2. Clear App Cache: On your Android device (version 10), you can clear the app cache by going to Settings > Apps > Subway > Storage > Clear Cache. This can remove temporary files that might be causing the blank screen.

3. Check Internet Connection: Sometimes, a weak or unstable internet connection can cause loading issues. Make sure you are on a reliable Wi-Fi or mobile data connection.

4. Update the App: Ensure you have the latest version of the Subway app installed. Go to the Google Play Store and check for updates.

5. Restart Your Device: A restart can clear minor glitches affecting apps.

If you’ve tried these already or the problem persists, let me know, and we can explore more detailed steps like checking permissions or reinstalling the app.

How does that sound? Are you comfortable trying these?

Can't load cart. Just a blank screen

Thanks for your patience! Since your Subway app’s cart shows a blank screen, here are some targeted steps that have worked for other users, especially on Android like yours:

1. Change Your Selected Location: Some users have found that switching to a different Subway location within the app clears the cart and fixes the blank screen. To try this, go to the store location selection, pick another nearby store, then check if the cart loads properly again1.

2. Clear App Cache and Storage: This removes potentially corrupted temporary files.
- Go to Settings > Apps > Subway > Storage.
- Tap Clear Cache first.
- If that doesn’t help, tap Clear Storage or Clear Data (note this will log you out, so keep your login info handy).

3. Reinstall the App: Uninstall Subway from your device completely and then reinstall it from the Google Play Store. This often resolves stubborn bugs by refreshing the app’s installation3.

4. Update the App: Make sure you’re using the most recent version available as updates often contain bug fixes.

5. Restart Your Phone: Sometimes this simple step resets background services that might interfere with app performance.

If after trying these the cart still won’t load, please let me know. We can check if there are account-specific issues or escalate further.

Are you comfortable trying these steps? Would you like me to guide you through any of them?