Hi there! I understand the Subway app won’t load on your Android device using WebKit. To help narrow down the issue, could you tell me if the app gets stuck on a specific screen? For example, does it show the Subway logo and then freeze, or does it get stuck on a loading circle? Also, have you recently updated the app or the device software? Any details you provide will help me guide you better.

Meanwhile, here are some initial steps you can try:

1. Force close the app completely:
- Open your recent apps view.
- Swipe the Subway app away to close it fully.
2. Clear the app cache and data:
- Go to your device’s Settings > Apps > Subway app.
- Tap Storage, then Clear Cache and Clear Data.
- This removes temporary files that might be causing issues.
3. Restart your device:
- A simple reboot can resolve minor glitches.
4. Check for app updates:
- Go to Google Play Store and see if there’s an update available for Subway.
5. Reinstall the app:
- Uninstall the Subway app, then reinstall it from the Google Play Store.

If the problem persists, it could be related to recent app updates affecting more users or backend server issues Subway is working on1 5.

Let me know what happens after these steps or if you see any specific error messages. That way, I can assist further! Are you able to try these and let me know?

It gets stuck on the logo screen

Thanks for letting me know it gets stuck on the logo screen. That helps a lot.

Since you’re on an Android 10 device using WebKit, here’s a focused step-by-step approach to try next:

1. Check your internet connection:
Sometimes the app hangs on the logo if it can’t connect properly. Try switching between Wi-Fi and mobile data to see if that helps.

2. Clear the app cache and data (if you haven’t yet):
- Go to Settings > Apps > Subway app > Storage
- Tap Clear Cache, then Clear Data to reset temporary files.

3. Uninstall and reinstall the app:
- Uninstall Subway from your device completely.
- Go to the Google Play Store, download, and install the latest version fresh.
This often resolves stuck loading screens by eliminating corrupted files3 1.

4. Restart your device:
After reinstalling, reboot your phone to clear any lingering background issues.

If after these steps the app still won't load, it may be a backend issue or a compatibility bug with your device version. I can then help you escalate this to our app support team for a deeper dive.

Please try these and let me know how it goes. Are you satisfied with this plan?