Hi there! I understand that your Payactiv app is stuck connected to your old job and showing zero funds, which can definitely get in the way of accessing your pay. Just to clarify—are you currently employed with a new company that uses Payactiv, or are you no longer working and trying to disconnect from the old job profile? Also, have you tried any steps so far to update or refresh your account information?

Once I have a bit more detail, I can guide you through some useful steps to resolve this. Meanwhile, here’s a general approach to start with:

1. Log out and log back in: Sometimes, simply logging out of the app and logging back in can refresh your account status and connect you to the right employer.

2. Check for app updates: Ensure your Payactiv app is updated to the latest version available in your app store (or through your Windows platform, if applicable), as older versions might have bugs or outdated data cached.

3. Update employer information: If your old employer is still listed, there should be an option to change your employer in the app settings. If not, it could help to contact your current employer’s HR department to confirm they have set up your Payactiv access properly.

4. Reinstall the app: Uninstalling and reinstalling the Payactiv app can clear any corrupted cache or data that might cause stuck connections.

If these steps don’t clear the issue, the connection might still be tied to your old employer’s payroll information in their system. In that case, you or your current employer might need to contact Payactiv support directly to update your employment information on their backend.

Would you like me to help guide you through any of these steps, or do you want me to provide the contact details for Payactiv’s support team for more direct assistance? Let me know!

my old job and new job both use payactiv

Thanks for sharing that both your old and new jobs use Payactiv. That helps clarify things. Payactiv does support employees working multiple jobs simultaneously if both employers use their system. Typically, the app should let you switch between your job accounts or even consolidate your wage information from both, but sometimes the connection might get stuck or not update properly.

Here’s what I suggest to try next:

1. Verify multiple employer profiles:
Open the Payactiv app and check if there is an option to switch jobs or employer accounts, usually under profile or settings. You might see both jobs listed there. If only the old job appears, it might mean your new employer's payroll integration hasn’t fully activated your account yet.

2. Refresh the accounts manually:
Look for a refresh or sync option within the app, or try logging out and logging back in to force the app to pull fresh data.

3. Confirm with new employer HR/payroll:
Since the app's showing zero balance on the old job, it’s possible that your new employer hasn’t completed the Payactiv setup for you. Confirm with your new employer's HR or payroll department that your account is fully registered and linked with Payactiv.

4. Contact Payactiv Support if the problem persists:
If you have confirmed with your new employer and you still can’t access funds or switch jobs in the app, contacting Payactiv directly may be required to reset or update your account linkages on their backend. You can reach out to Payactiv support via email at [email protected] or through their in-app support chat.

To summarize:
- Check if both jobs appear inside your app account and try switching.
- Refresh the app data by logging out and back in.
- Confirm your new job’s Payactiv setup with HR.
- Contact Payactiv support if none of these helps.

Would you like me to guide you through checking the app settings for multiple accounts, or do you want help drafting a message to your payroll or Payactiv support? Let me know!

Here is more info on Payactiv’s on-demand pay and employer integrations if you want to dive deeper

it only shows my wallet balance not earned wages

Thanks for letting me know that your Payactiv app shows your wallet balance but not the earned wages. That distinction is helpful because your wallet balance represents the funds you have available to spend in the app or on the Payactiv card, while earned wages are funds you have accrued through work but may not have been advanced or transferred yet.

Here are some steps to check and possibly resolve this:

1. Check Earned Wage Access Eligibility:
Make sure your new employer has fully set up your account on the Payactiv system to allow you to access earned wages. Sometimes the wallet balance will display but earned wages won't show if the payroll data sync hasn't been completed.

2. Review the App’s Earned Wages Section:
In the app, there is typically a separate section or tab showing your earned wages available for on-demand access. It’s different from the wallet balance. Try locating that section to see if your earned wages are reflected there.

3. Refresh Your Account Data:
Logging out and back in, or reinstalling the app can trigger the app to sync with your payroll data and update earned wage information.

4. Confirm Payroll Sync Timing:
Payroll updates can sometimes take a few days to reflect in Payactiv after your employer processes payroll runs. Check with your HR or payroll department about when your earnings should become visible in Payactiv.

5. Contact Payactiv Support:
If everything above checks out and you still don't see earned wages (only wallet balance), it might be necessary to reach out to Payactiv support for help with backend account syncing or visibility issues. You can contact them at [email protected] or via the in-app support.

The Payactiv platform is designed to give you early access to earned wages before payday, so this data should ideally be present once payroll data is synced properly1 2.

Let me know if you want me to walk you through checking specific app sections or help draft a message to your employer or Payactiv support! Are you satisfied with this guidance so far?