Hi there! I understand you're seeing an "inactive status" message on your Payactiv app and it prompts you to refresh. Let's work through this together.

1. Refresh the App: First, let's start with the simplest step. You can try to close the app completely and then reopen it. This can sometimes resolve temporary glitches.

2. Check Your Internet Connection: Make sure you have a stable internet connection. If you're on Wi-Fi, try switching to mobile data, or vice versa, to see if it makes a difference.

3. Update the App: Ensure your Payactiv app is up to date. Check the Google Play Store for any pending updates and install them if available.

4. Clear Cache: Sometimes, clearing the app's cache can help. Here's how you can do it on your Android device:
- Go to Settings.
- Tap on Apps or Application Manager.
- Find and select Payactiv.
- Tap on Storage and then select Clear Cache.

5. Log Out and Log In: After clearing the cache, log out of the app and log back in. This refreshes your session and can resolve the status issues.

6. Contact Support: If the issue persists after trying the above steps, it might be best to reach out to Payactiv support for assistance by emailing them at [email protected].

Please let me know if any of these steps worked for you or if you're still experiencing the issue!