[Uhale] Frame is scrolling but begins to blink and give power off/reboot option on each photo

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Donna
1 year ago In Uhale
Frame is scrolling but begins to blink and give power off/reboot option on each photo

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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1 year ago

Hi! I understand your Uhale Frame is scrolling through photos but then starts blinking and shows a power off/reboot option on each photo. Let’s see if we can get this sorted out together.

First, could you tell me a bit more about this blinking?
- Does it happen immediately when the scrolling starts, or only after some photos have been shown?
- Have you noticed if it’s related to any specific photos or just all of them?
- Also, are you able to access the settings menu when this happens, or does the frame suddenly ask for reboot without any other controls?

While you check on that, here’s a simple step to start with:
1. Power off the frame completely through the on-screen menu if you can.
2. Unplug the power cord and leave it unplugged for about a minute — this allows the device to reset its temporary memory.
3. Plug it back in and turn it on again.

If there is a way, try pressing and holding the power button during startup to trigger a soft reset, as some devices use this method for deeper resets.

If the blinking and reboot option continue after restarting, the issue might point to either a software glitch or possibly corrupted photo files causing the frame to struggle when displaying them.

Next, check if the photos are stored locally or streaming via an app like Uhale. If local, try removing recently added photos to test if one is causing the problem. If streaming, verify the Wi-Fi connection is stable because interruption can cause display problems.

Finally, if these steps don’t help, there may be an internal error. We can try a factory reset (this will remove all photos and settings, so back up any important pictures first). I can guide you through this if needed.

Would you like me to help you with a factory reset, or did the restart help? Any extra details you give me will help me narrow the best solution!

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