Hi there! I want to make sure I fully understand your situation. You're using the Uhale app on your Mac running OS X 10.15.7, and although it shows that you have 16 GB of memory available, the app itself indicates no memory available—is that correct?

Just to clarify, is this memory referring to your Mac’s RAM or to storage space (like disk space or internal storage on a device)? Also, are you trying to use Uhale connected to an external Uhale digital frame, or is this strictly on your Mac? Knowing this will help me guide you better.

Meanwhile, a common scenario with Uhale digital frames is that system data or cached files can take up the space, making the device or app show "no memory" even though nominal space remains available. Sometimes, a reset alone won’t clear this because temporary files or system partitions consume storage.

Here are some steps we can try, assuming this is about storage space related to the Uhale frame or app:

1. Check actual storage usage:
- If this involves the frame device, check the storage details in the Uhale app settings or on the frame itself to see how much space is occupied by photos, videos, system data, or cache.
- Sometimes, system data (like the Uhale OS or preloaded content) takes up a large chunk and shows as used space.

2. Clear cache and unused files:
- On the frame or within the Uhale app, look for options to delete cached data or unused pictures/videos.
- You can manually remove photos you no longer need or try to refresh the storage data by unplugging the frame briefly.

3. Perform a soft reset properly:
- Follow the reset procedure exactly—some users have found success by doing a factory reset on the device via its settings, not just unplugging or restarting.
- Check if the device firmware or app has a storage cleanup or "free up space" option.

4. Update Uhale app and frame firmware:
- Ensure you have the latest version of the Uhale app on your Mac.
- Also, update the frame's firmware if applicable, since some storage issues are resolved via updates.

If you have already reset the frame or app and are still seeing "no memory," some deeper issues like corrupted storage or system bugs might be present.

Could you please confirm if you have tried deleting any files or cache or did a full factory reset on the Uhale frame or app? Also, are you syncing photos to the frame from your Mac or directly adding them?

This info can help me tailor the next steps for you. Looking forward to your reply!