Hi there! I see that your ArriveCAN app is stuck at 12% while saving your traveller information. That can definitely halt your progress, so let's work through it step-by-step to get this resolved.

First, a couple of quick questions to better understand your situation:
- Are you connected to a stable Wi-Fi or mobile data network when this happens?
- Have you tried restarting the app or your phone already?
- Also, is your ArriveCAN app updated to the latest version from the Google Play Store?

Meanwhile, here’s a basic step-by-step approach you can try to fix the issue on your Android 17 device:

1. Restart Your Device
Power off your phone completely and turn it back on. This clears temporary glitches in the system or network that might affect app performance.

2. Check Internet Connection
Make sure you have a strong and stable internet connection. Sometimes switching between Wi-Fi and mobile data can help.

3. Clear ArriveCAN App Cache
- Go to your phone’s Settings
- Tap Apps & notifications → See all apps
- Find and tap ArriveCAN
- Tap Storage & cache → Clear cache
Clearing the cache removes temporary files that could be causing the freeze.

4. Force Close and Restart the App
After clearing the cache, force stop the app: on the app info page, tap Force stop, then open ArriveCAN again.

5. Uninstall and Reinstall the App
If the above steps don’t help, uninstall ArriveCAN completely and reinstall the latest version from Google Play.

6. Try Submitting at a Different Time or Network
Sometimes server load can affect saving progress. If possible, try submitting at a different time or from a different network.

If you have already tried some of these, please let me know which ones so we don’t repeat and can look at deeper causes like account sync issues or server-side problems.

Would you like me to guide you through any of these steps? And by the way, some users have found uninstalling and reinstalling fixes the 12% stuck issue particularly around passport scanning or data upload phases3 8.

Looking forward to helping you get this sorted. Are you satisfied with this plan so far?