[Cryptogram] Error msg no Internet connection, when I am connected with wifi

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Dianne
5 days ago In Cryptogram
Error msg no Internet connection, when I am connected with wifi

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Emily Roberts

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5 days ago

Hi there! I see that your Cryptogram app is showing a "no internet connection" error even though you're connected to WiFi on your Android 10 device. Let’s work together to get this sorted out.

To start, could you tell me if the internet works fine in other apps or browsers when you are connected to the same WiFi? Also, have you tried restarting your device or toggling your WiFi off and on recently?

Meanwhile, here’s a step-by-step approach you can try:

1. Restart your device and WiFi: Turn off your WiFi, then restart your Android device. After the device powers back on, turn WiFi back on and connect to your network again. This refresh helps clear temporary glitches.

2. Forget and reconnect to WiFi: Go to your WiFi settings, tap on your current network, and choose "Forget." Then reconnect by selecting the network and entering the password again.

3. Check for app updates: Visit the Google Play Store and make sure your Cryptogram app is updated to the latest version; older versions might have connectivity bugs.

4. Clear app cache:
- Go to Settings > Apps > Cryptogram.
- Tap on Storage.
- Select "Clear Cache" (do not clear data yet as that may erase progress).

5. Switch from WiFi to mobile data and back: Sometimes switching connections prompts the app to detect internet correctly.

6. Check network restrictions: On Android 10, sometimes apps have restrictions on background data or WiFi access.
- Go to Settings > Apps > Cryptogram > Data usage.
- Ensure "Background data" and "Unrestricted data usage" are enabled.

7. Try a different WiFi network: If possible, connect to another WiFi to see if the issue persists—this can help identify if the problem is with your network.

If none of the above steps work, there might be a network configuration or firewall issue blocking the app’s access, or a bug specific to your device version.

Does this match what you’ve already tried? Let me know your answers to the questions above, so I can guide you further!

[Based on similar issues users faced, the above steps typically resolve "no internet" errors for apps despite WiFi connection1]

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