Hi there! I see that ads are taking up half your screen while playing Cryptogram and that you’re unable to play because of it. That sounds annoying! To better assist you, can you tell me if these ads started appearing recently or have they always been like this? Also, are you using the free version of the app or do you have the paid version?

Meanwhile, here are some straightforward steps you can take to try and fix this issue:

1. Restart the App: Sometimes closing the app completely and reopening it can clear temporary glitches with ads.

2. Restart Your Mac: Restarting your device (Mac with macOS 10.15.7 in your case) can help resolve minor system hiccups.

3. Check Internet Connection: Ads require a network connection to load. Try switching your Wi-Fi off and back on, or use a different network to see if that helps.

4. Update the App: Make sure you’re running the latest version of Cryptogram from the App Store, as updates often fix bugs related to ads.

If you find ads too disruptive and want to remove them completely, Cryptogram offers a “Remove Ads” purchase option. You can tap the "No Ads" button usually located at the top-right corner of the main screen and follow the purchase prompts. This permanently removes forced ads and should give you a cleaner experience3 9.

If you already have the paid version and still see ads or if the ads are malfunctioning (like completely blocking the screen), let me know—there are advanced steps we can try, like checking app permissions or reinstalling the app.

Please tell me how these first steps go, or share more about your situation so I can tailor the help better! Are you satisfied with the solution I provided so far?