[Blue Mountain Ecards] I can click on a card I want to see and the description will show up, but I can't see the card.

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Donna Morrow
5 days ago In Blue Mountain Ecards
I can click on a card I want to see and the description will show up, but I can't see the card.

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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5 days ago

Hi there! Thanks for reaching out. Just to clarify, when you click on a card in the Blue Mountain Ecards app on your Windows device using the WebKit browser, you can see the card's description but the actual card image or animation doesn't show up—is that correct? Also, is this happening with all cards or just specific ones?

While you confirm, here are some initial steps we can try to troubleshoot this issue:

1. Refresh the page: Sometimes, a simple refresh can fix display hiccups.

2. Clear your browser cache and cookies: Cached files can cause display problems. Here's how:
- Open your browser settings.
- Find the option for clearing browsing data.
- Select to clear cache and cookies (you can keep passwords if you want).
- Restart the browser and try again.

3. Check browser permissions: Ensure that JavaScript is enabled because cards often rely on it to display properly.

4. Try a different browser: Since you're using a WebKit-based browser on Windows 10, try accessing Blue Mountain Ecards via another popular browser such as Chrome or Edge to see if the card displays correctly.

5. Disable browser extensions: If you have ad blockers or privacy extensions active, temporarily disable them as they might block card content.

If the problem continues after these steps, let me know what you tried and what exactly happens when you try to view the card. That way, we can dig deeper! Are you satisfied with this initial guidance?

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