[Blue Mountain Ecards] After I log in, create a card and put the email in to send, it takes me back to the log-in screen.

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Mitch Nadler
1 year ago In Blue Mountain Ecards
After I log in, create a card and put the email in to send, it takes me back to the log-in screen.

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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1 year ago

To resolve the issue of being taken back to the login screen after attempting to create and send a card on Blue Mountain Ecards, follow these steps:

1. Check Browser Compatibility: Ensure that you are using a compatible browser. Blue Mountain Ecards recommends using an updated version of popular web browsers. Try accessing the site using Chrome, Firefox, or Edge if you are currently using a different browser.

2. Clear Browser Cache and Cookies: Cached data and cookies can cause unexpected behavior. Clear your browser cache and cookies by following these steps:
- Go to the Settings or Preferences menu in your browser.
- Look for Privacy & Security options.
- Select the option to clear browsing data, ensuring that cookies and cached images/files are included.
- Restart your browser and log back into your Blue Mountain account.

3. Update JavaScript: Make sure that JavaScript is enabled in your browser as it's crucial for interactive web elements. To check this:
- Access the browser settings and navigate to Privacy & Security.
- Ensure that the option to enable JavaScript is turned on.

4. Check for Account Issues: Sometimes account-related problems can cause this issue. Visit your “My Account” settings and look for any alerts or notifications that might indicate a problem with your account. You can also check your "Sent Cards" to confirm if any were sent despite the session problem - learn more.

5. Try a Different Network: Sometimes, network issues can prevent proper login or interaction with the site. If you can, switch to a different internet connection (for example, use mobile data) to see if the problem persists.

6. Disable Browser Extensions: Some browser extensions can interfere with website functions. Disable any extensions temporarily and attempt to send the ecard again.

7. Contact Customer Support: If the issue persists after trying all these steps, it's advisable to reach out to Blue Mountain customer support. You can describe your issue in detail using their contact form here - learn more.

By following these steps, you should be able to successfully create and send an ecard without being redirected to the login screen.

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