Hi there! I see your Royal Kingdom app won’t open and is showing a "$9.99 add to cart" message. To help you better, could you let me know:

1. When exactly does this message appear? Is it right when you try to open the app, or when trying to make a purchase inside the app?
2. Have you attempted to tap “add to cart,” or does the app freeze before you can do anything?
3. Are you connected to a stable internet connection while using the app?
4. Have you tried restarting your device or reinstalling the app yet?

This info will help me guide you step-by-step. Meanwhile, here are some initial things to try that often fix purchase or loading issues on Android 9 devices:

1. Check your internet connection: Make sure your Wi-Fi or mobile data is steady. Sometimes an unstable connection can cause the app to not open or stall on purchase screens.
2. Clear the app cache: Go to your device Settings > Apps > Royal Kingdom > Storage, then tap "Clear Cache." This removes temporary files that might be causing the app to hang.
3. Restart your device: Simple but effective, a restart can resolve glitches.
4. Update the app: Visit Google Play Store and see if there’s an update available for Royal Kingdom. Updates often fix bugs related to purchases or app loading.

If you have already tried these, let me know so we can look into more advanced troubleshooting or check for any payment setup issues with Google Play. I'm here to help!

It stated free that my account songs charged

Thanks for sharing that your account says free but you’re still being charged—it sounds concerning! Just to clarify, are these charges showing up as in-app purchase fees (like for power-ups or extra lives), or unexpected charges appearing on your payment method or bank statement?

Royal Kingdom is free to download and play, but it does offer optional in-app purchases for extra moves, power-ups, or bonuses. Sometimes these prompts can look confusing or unintended charges can happen due to accidental taps or payment processing issues.

Here are some steps to help us narrow down the cause:
1. Review your recent orders or purchase history in the Google Play Store linked to your Android device to see what payments were processed.
2. Double-check if anyone else with access to your device might have made a purchase.
3. Within the app, check for any active subscriptions or pending transactions in your account settings (if available).
4. If you want to prevent further accidental charges, you can turn off in-app purchases or set purchase approvals under your Google Play account settings.

If you find charges you did not authorize, I recommend disputing them directly through Google Play's purchase support. Also, please provide me with any specific messages or screenshots if possible, so I can help investigate further or escalate to our Royal Kingdom support team.

Let me know what you find from your purchase history, and we can go from there! I'm here to assist you in resolving this.

Are you able to access your Google Play purchase history now?