Hi there! I see you're having trouble updating your MyGov app on your Samsung device running Android 10. The app says you’re "not connected" even though you are connected to the internet. Let me help you get this sorted out.

First, can I ask a couple of quick questions?
- Are you connected via Wi-Fi or mobile data?
- Have you tried restarting your phone or toggling the connection off and on again?
- Is the app giving this issue only when updating, or does it also say you’re offline when you try to use it normally?

Meanwhile, here’s a step-by-step approach we can try:

1. Check Internet Connection:
Even if it shows connected, sometimes the connection isn’t fully active. Try opening a webpage in your browser to test.

2. Toggle Airplane Mode On/Off:
This resets your network connections and can sometimes clear false offline status.

3. Clear App Cache:
- Go to Settings > Apps > MyGov > Storage
- Tap “Clear Cache” (not Clear Data, as that may reset app settings)
This can fix corrupted local data causing connection errors.

4. Force Stop and Restart MyGov App:
In the same Apps menu, tap “Force Stop,” then reopen the app.

5. Check App Version in Google Play Store:
Make sure you have the latest version. Try updating the app via Play Store manually rather than inside the app itself.

6. Disable VPN or Proxy (if in use):
Sometimes VPNs or proxies interfere with app connections.

7. Restart Your Phone:
A simple restart can often resolve network recognition glitches.

If none of these solve the issue, the problem could be related to the app’s server or your device network settings deeper than normal, or even a bug in the app version on Android 10 devices.

Would you like me to guide you through any of these steps now? Also, if you’ve already tried some, let me know which, so we can jump straight to other solutions or escalate if needed.

Are you connected primarily on Wi-Fi or mobile data?