[Peloton] Outdoor walking & hiking app on android phone closes walk or hike if picture taken while its going

L
L
5 days ago In Peloton
Outdoor walking & hiking app on android phone closes walk or hike if picture taken while its going

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 days ago

Hi there! I understand that when you're using the Peloton app for outdoor walking or hiking on your Android phone, the app closes or crashes if you take a picture while the activity is going. Let’s see if we can get this sorted out together.

First, could you tell me a bit more? For example:
- Is the app closing immediately as you take a picture, or just sometime afterward?
- Are you connected to Wi-Fi, mobile data, or offline during your walks or hikes?
- Have you noticed if this happens only when taking pictures with the Peloton app active, or also in other apps while running Peloton in the background?
- Do you have the latest version of the Peloton app installed on your device?

Meanwhile, here’s a step-by-step troubleshooting approach that often helps with similar issues on Android devices:

1. Update the Peloton app: Ensure you have the most recent version from the Google Play Store, as updates often fix bugs that cause crashes.

2. Close background apps: Sometimes other apps or camera processes might conflict with Peloton. Try closing other apps before starting your walk.

3. Check app permissions: Go to your Android settings > Apps > Peloton > Permissions, and make sure the app has permission to access Camera, Location, and Storage.

4. Turn off Wi-Fi temporarily: Some users found that turning off Wi-Fi before starting an outdoor activity reduces crashes because of network switching issues.

5. Clear app cache: In Settings > Apps > Peloton, clear the cache to remove temporary files that could cause instability.

6. Try taking pictures outside of the app: Instead of taking photos from within Peloton, use your default camera app and then switch back to Peloton to see if it stays stable.

If you’ve tried any of these steps already, let me know which ones so I can suggest alternatives or advanced fixes. Also, I’ll be happy to check if there are any known issues specific to Android 10 or your device’s WebKit browser environment.

Are you able to try a few of these and tell me how it goes? I’m here to help!

L
L
5 days ago

Using phone's default camera, separate app not pelotin app Peloton walk/hike Appears to close at the time picture is taken, but notice when i go back to peloton app, so difficult to know If Peloton app is paused before taking picture, sometimes that prevents app from stopping activity Not using wifi, nor wifi on No updates seen for peloton app

user
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604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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5 days ago

Thanks for those details! It helps me understand the situation better. Since you’re using your phone’s default camera (separate from the Peloton app) and you notice that Peloton usually stops the walk or hike when the picture is taken—or sometimes when you return to the app—it sounds like the Peloton app is getting paused or losing focus when switching to the camera app. Pausing the Peloton app before taking photos sometimes helps, as you mentioned.

Here’s a focused approach to try:

1. Keep Peloton app active in the background:
After you start your walk/hike, try to launch your phone’s camera app without fully leaving or minimizing Peloton, if possible, or use split-screen mode on Android 10 to keep both apps open. This can prevent Peloton from fully suspending the activity.

2. Disable battery optimization for Peloton:
Battery saver settings on Android 10 can close apps running in the background. Go to Settings > Apps > Peloton > Battery > Battery Optimization and set Peloton to "Not optimized" so it can stay active while in the background, like when you switch to the camera app.

3. Clear app cache and data (if you haven’t yet):
Go to Settings > Apps > Peloton > Storage, then clear cache first. If the issue persists, try clearing data (this will require you to log in again).

4. Test with airplane mode (since Wi-Fi and mobile data are off):
Enable airplane mode before starting your activity, then try taking pictures—sometimes network interference causes activities to end prematurely.

5. Try a quick app restart before starting your walk/hike:
Restart the Peloton app entirely and your phone if needed; sometimes Android manages resources better after a fresh start.

If none of these work, it might be a specific behavior in the Peloton Android app on Android 10 with your device’s WebKit environment. In that case, I recommend reporting this issue directly to Peloton support at [email protected] so they can investigate and potentially issue a fix in future app updates.

Would you like me to guide you through any of these steps? Are you satisfied with this solution plan so far?

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