Hi! I see you're having trouble connecting with SuperLive Plus, and you're wondering if the issue is related to your internet or your DVR (digital video recorder) hard drive. Let's clarify that first.

SuperLive Plus connects to your DVR or IP cameras typically through your internet or local network. So, when the app says it "won't connect," it generally means it’s unable to communicate with your DVR device over the network. It’s not about the hard drive inside the DVR itself, but rather the connection between your app and the device that stores or streams your video.

To help you out, can you tell me if:
- Your DVR device is powered on and connected to your home network?
- Your phone or device running SuperLive Plus is connected to the internet (Wi-Fi or mobile data)?
- You are trying to connect locally (same home network) or remotely (outside your home network)?

Once I know this, we can walk through some quick steps to get you connected. Meanwhile, here’s a simple checklist to start:

1. Restart the SuperLive Plus app and your device (phone/tablet or PC).
2. Verify that your DVR is powered on and has network access (check if any status lights show network activity).
3. Make sure your phone/device running the app is connected to the internet.
4. Double-check the login credentials and device info (IP address, port, username) you entered in the app.
5. If connecting remotely, confirm your internet router is properly forwarding the required ports to your DVR.

Let me know what you’ve tried or observed so far, and we’ll proceed step-by-step from there! Also, I can share direct troubleshooting videos and articles if that helps after we get a bit more info.