Hello! I understand you're having trouble connecting to your device through SuperLive Plus. Could you please share a bit more about the issue? For example, are you trying to connect over your local network or remotely? What kind of device are you connecting to (camera model or DVR/NVR)? Are you seeing any error messages on the app?

Meanwhile, here are some initial steps you can try to troubleshoot:

1. Restart everything: Close the SuperLive Plus app and fully restart your Windows device. Also, reboot your network router and the device (camera/DVR) you want to connect to. This helps refresh connections.

2. Check your network: Make sure your Windows device and the target device are on the same network if using local access. Verify that the device’s network settings like IP address and DHCP are properly set.

3. Verify app credentials: In SuperLive Plus, double-check that you have entered the correct device username and password.

4. Update software: Ensure your SuperLive Plus app is updated to the latest version. Also, if possible, update your device’s firmware for compatibility.

5. Clear app cache or reinstall: Sometimes, corrupted app data causes connection issues. Clear cache or reinstall the app to resolve that.

6. Region/domain setting: If you are connecting remotely, check that the domain or server region setting in the SuperLive Plus app matches your location.

If you've tried any or all of these already, please let me know what you’ve done and any specific errors you see, so I can guide you further!

ios app cant show the video at all, showing device off line but the local device is working

Thanks for the extra details! Since your local device is working fine but the SuperLive Plus iOS app shows the device as offline and won’t display video, this points to a connectivity or app permission issue specific to the iPhone app.

Here's a step-by-step approach to resolve this:

1. Check Network Connection:
Ensure your iPhone is connected to a stable Wi-Fi or cellular network. Sometimes fluctuating connections cause the app to show the device offline.

2. App Permissions:
Verify that SuperLive Plus has permissions to access your local network. On your iPhone, go to Settings > Privacy & Security > Local Network, and ensure SuperLive Plus is allowed.

3. Restart and Update:
- Force close the app, then reopen it.
- Restart your iPhone to clear temporary app or network glitches.
- Check if there are updates available for SuperLive Plus on the App Store and install any updates.

4. Domain or Region Setting:
In SuperLive Plus, sometimes the DOMAIN (or region/server setting) must match your current location for remote connection. Try switching the domain setting to your region in the app's settings.

5. Reinstall the App:
If none of the above work, back up any necessary settings, uninstall SuperLive Plus from your iPhone, then reinstall it fresh from the App Store.

6. Check Device and Account Logins:
Confirm that your device’s network settings are the same as the local configuration and that you are logged into the correct SuperLive Plus account that has access to the device.

If you want, I can guide you through any of these steps in more detail or troubleshoot further based on what you’ve tried so far. Does any of this sound like it might help?

[Sources: 1, 2, 3, 5, 10]