Hello! I understand SuperLive Plus is working fine on your phone and TV but has stopped working on your tablet. Let's get to the bottom of this together.
First, can you tell me if you’ve tried restarting the tablet and reopening the app? Sometimes a simple restart can clear temporary glitches.
If you’ve done that already, here are some steps tailored for Android tablets running version 10:
1. Check for App Updates: Open the Google Play Store on your tablet, search for SuperLive Plus, and see if there’s an update available. If yes, please update the app.
2. Clear Cache and Data: - Go to your tablet’s Settings > Apps & notifications > find SuperLive Plus. - Tap Storage & cache, then tap Clear Cache and Clear Storage/Data. - After that, reopen the app and log in again.
3. Verify Network Connection: Since the app works on your phone and TV, your network might be fine, but tablets sometimes switch between Wi-Fi and mobile data: - Ensure your tablet is connected to the same Wi-Fi network as your phone and TV. - Try toggling Wi-Fi off and on again.
4. Check Permissions: Sometimes apps need permissions to function properly. - In Settings > Apps & notifications > SuperLive Plus > Permissions, ensure all necessary permissions like storage and camera access are allowed.
5. Reinstall the App: If none of the above work, uninstall SuperLive Plus from your tablet, then reinstall it from Google Play Store.
Could you please try these steps and let me know if it resolves the issue or if you encounter anything different or any error messages? That will help me guide you further!
If needed, I can look into deeper connectivity or app-specific settings next.
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Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Hello! I understand SuperLive Plus is working fine on your phone and TV but has stopped working on your tablet. Let's get to the bottom of this together.
First, can you tell me if you’ve tried restarting the tablet and reopening the app? Sometimes a simple restart can clear temporary glitches.
If you’ve done that already, here are some steps tailored for Android tablets running version 10:
1. Check for App Updates: Open the Google Play Store on your tablet, search for SuperLive Plus, and see if there’s an update available. If yes, please update the app.
2. Clear Cache and Data:
- Go to your tablet’s Settings > Apps & notifications > find SuperLive Plus.
- Tap Storage & cache, then tap Clear Cache and Clear Storage/Data.
- After that, reopen the app and log in again.
3. Verify Network Connection: Since the app works on your phone and TV, your network might be fine, but tablets sometimes switch between Wi-Fi and mobile data:
- Ensure your tablet is connected to the same Wi-Fi network as your phone and TV.
- Try toggling Wi-Fi off and on again.
4. Check Permissions: Sometimes apps need permissions to function properly.
- In Settings > Apps & notifications > SuperLive Plus > Permissions, ensure all necessary permissions like storage and camera access are allowed.
5. Reinstall the App: If none of the above work, uninstall SuperLive Plus from your tablet, then reinstall it from Google Play Store.
Could you please try these steps and let me know if it resolves the issue or if you encounter anything different or any error messages? That will help me guide you further!
If needed, I can look into deeper connectivity or app-specific settings next.