[SuperLive Plus] Since last update the Superlive pluss app no longer works on my I phone ...no Data message

A
An
1 year ago In SuperLive Plus
Since last update the Superlive pluss app no longer works on my I phone ...no Data message

Comments

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
1 year ago

To resolve the issue of the SuperLive Plus app displaying a "no data" message on your iPhone after the recent update, follow these steps:

1. Close and Reopen the App:
- Double-click the Home button or swipe up from the bottom of the screen (if you have no Home button) to view recent apps.
- Find the SuperLive Plus app and swipe it up to close it.
- Reopen the app to see if the issue persists.

2. Restart Your iPhone:
- Press and hold the side (or top) button along with either volume button until the slider appears.
- Slide to power off your device.
- After your iPhone is off, wait a few seconds and turn it back on by pressing the side button until you see the Apple logo.

3. Check Mobile Data and Network Settings:
- Go to Settings > Cellular.
- Ensure that the toggle for SuperLive Plus is turned on, allowing the app to use mobile data.
- Scroll down and check that Local Network access is enabled for SuperLive Plus under Settings > Privacy > Local Network.

4. Update the App and iOS:
- Open the App Store, go to your profile, and check for updates for the SuperLive Plus app. Update if an update is available.
- Ensure your iOS is up to date by going to Settings > General > Software Update.

5. Reset Network Settings:
- Navigate to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- This action will erase saved Wi-Fi networks and passwords, so be ready to reconnect to your Wi-Fi afterward.

6. Clear Cache (if applicable):
- While SuperLive Plus may not have a direct option to clear the cache, you might clear storage by deleting and reinstalling the app. This can help eliminate any corrupted files.

7. Reinstall the App:
- If the steps above do not work, delete the SuperLive Plus app by pressing and holding the app icon until it jiggles, then tapping the “X” to delete.
- Reinstall it from the App Store.

If these steps do not resolve the problem, consider reaching out to SuperLive Plus support for further assistance. Issues like these can sometimes stem from server-side problems or require specific updates not yet available.

For additional community-tested solutions for app issues after updates, you can refer to discussions from the Apple Community - [learn more].

A
An
1 year ago

iPhone update compatibility issues with SuperLive Plus

user
avatar
604 Points 4 Followers
Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

View Profile
1 year ago

If you're experiencing compatibility issues with the SuperLive Plus app on your iPhone after an update, here’s a structured approach to troubleshooting the problem:

1. Verify System Requirements:
- Ensure that your iPhone is running a compatible version of iOS. As noted, SuperLive Plus typically requires iOS 12.1 or later. Check if your current version meets this requirement by going to Settings > General > About to see your software version. If it's outdated, update your iOS by navigating to Settings > General > Software Update - learn more - learn more.

2. Close and Reopen the App:
- Sometimes, simply closing the app and reopening it can resolve connectivity issues. To do this, double-click the Home button or swipe up from the bottom to view recently used apps, find SuperLive Plus, and swipe it up to close - learn more.

3. Restart Your iPhone:
- A restart can often clear up various glitches. To restart, hold down the power button and either volume button until the slider appears. Slide to turn off and wait a few seconds before turning it back on - learn more.

4. Check Network Settings:
- Make sure that your iPhone is connected to the same Wi-Fi network that your cameras are linked to. Go to Settings > Wi-Fi to ensure a proper connection. Additionally, check that Mobile Data is enabled for the SuperLive Plus app under Settings > Cellular - learn more.

5. Reinstall the App:
- If issues persist, uninstalling and reinstalling SuperLive Plus could help. Press and hold the app icon until it jiggles and tap the “X” to delete it. Then, reinstall it from the App Store - learn more.

6. Monitor for Updates:
- Regularly check for updates for both the app and your iOS system. App developers often release patches for compatibility issues following major OS updates - learn more.

7. Seek Community Support:
- If you continue to face compatibility problems, consider seeking help from online communities or forums. Many users share their experiences and solutions for similar issues, which can be insightful - learn more.

If the SuperLive Plus app continues to not function properly despite these measures, it may be beneficial to contact their support for direct assistance or to inquire if there are known compatibility issues with recent updates.

Leave a comment