Hi! I see you're having trouble playing most videos on the Nebula app, and it shows a message saying "please try another video." I can definitely help you troubleshoot this.

To start, could you tell me a bit more?
- Are you experiencing this issue with all videos or just specific ones?
- Is your device connected to a stable internet connection?
- Have you already tried any fixes like restarting the app or your device?

Once I have a bit more detail, I can guide you through some steps to hopefully get your videos playing smoothly again!

It is specific videos, incidentally all Nebula exclusives

Thanks for sharing that the problem happens specifically with Nebula exclusive videos. Let’s make sure your app setup is fully optimized to play those titles.

Here’s what I recommend trying step-by-step:

1. Ensure You’re Logged In and Subscribed: Nebula exclusive content typically requires an active subscription and being logged into your account. If your session expired or you’re not signed in, the app might restrict access. Please check your login status in the app settings.

2. Update the App: Since you’re on Android 10 with a WebKit browser-based environment, it’s possible you might be using an older version of the Nebula app that could have bugs or compatibility issues with exclusive content. Head to the Google Play Store and see if there’s an update available for Nebula.

3. Clear Cache and Data: Sometimes app cache data can cause playback issues. In your device settings, find Apps > Nebula > Storage, and clear the cache and data. Then restart the app and try again.

4. Check Network Connection: Exclusive videos might require a stable, higher bandwidth connection. Try switching from mobile data to Wi-Fi or vice versa, depending on what you’re using.

5. Reinstall the App: If none of the above helped, uninstall the Nebula app, then reinstall it fresh from the Play Store. This can fix corrupted app files causing playback errors.

6. Device Compatibility: Since you’re using WebKit on Android 10, verify that your device supports all video codecs Nebula uses for exclusive content. Normally Android 10 should, but if this is an older or customized device, it might cause issues.

If after trying these you still face the same issue, there might be an account or server-side problem. In that case, I can help you directly reach out to Nebula support for further investigation.

Would you like me to guide you through clearing cache or reinstalling the app? Or do you prefer to check your subscription status first?