Hello! I understand that the MySSI app starts buffering immediately after you log in and keeps reopening with the same issue. Let's work together to get this sorted out.
First, could you please let me know: - Are you using the MySSI app on a Windows device via a web browser (since you mentioned WebKit), or is this a desktop app? - Have you recently updated the app or your operating system? - Have you tried any fixes already, such as restarting the device or reinstalling the app?
Meanwhile, here’s a step-by-step approach to try:
1. Clear Browser Cache and Cookies (if using the app via browser): - Go to your browser settings. - Find the option for clearing browsing data. - Clear cache and cookies, then restart the browser and try logging in again.
2. Check Network Connection: - Ensure your internet connection is stable. Try switching between Wi-Fi and wired if possible. - Temporarily disable any VPN or firewall that might block the app’s connection.
3. Close Background Processes: - Press Ctrl+Shift+Esc to open Task Manager. - Look for any processes named MySSI or related browser tasks still running and end them. - Then reopen the app.
4. Update or Reinstall the App: - If you are using the MySSI desktop app, try uninstalling and reinstalling the latest version from the official source. - If it’s a browser app, ensure your browser is fully updated.
5. Login Account Check: - Sometimes, login loops can occur if there’s an account sync issue. - Try logging out completely, clear data as above, then log back in. - If you use any linked accounts (like Login.gov or SSA), disconnect and reconnect as some users fixed login loops that way.
If after these you are still stuck with buffering on login, there might be a deeper issue—such as server connectivity or account verification, which we can investigate next. Please let me know which steps you’ve tried and any details on your setup.
Are you satisfied with trying these steps for now? I’m here to help every step of the way!
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Henry Adams
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Hello! I understand that the MySSI app starts buffering immediately after you log in and keeps reopening with the same issue. Let's work together to get this sorted out.
First, could you please let me know:
- Are you using the MySSI app on a Windows device via a web browser (since you mentioned WebKit), or is this a desktop app?
- Have you recently updated the app or your operating system?
- Have you tried any fixes already, such as restarting the device or reinstalling the app?
Meanwhile, here’s a step-by-step approach to try:
1. Clear Browser Cache and Cookies (if using the app via browser):
- Go to your browser settings.
- Find the option for clearing browsing data.
- Clear cache and cookies, then restart the browser and try logging in again.
2. Check Network Connection:
- Ensure your internet connection is stable. Try switching between Wi-Fi and wired if possible.
- Temporarily disable any VPN or firewall that might block the app’s connection.
3. Close Background Processes:
- Press Ctrl+Shift+Esc to open Task Manager.
- Look for any processes named MySSI or related browser tasks still running and end them.
- Then reopen the app.
4. Update or Reinstall the App:
- If you are using the MySSI desktop app, try uninstalling and reinstalling the latest version from the official source.
- If it’s a browser app, ensure your browser is fully updated.
5. Login Account Check:
- Sometimes, login loops can occur if there’s an account sync issue.
- Try logging out completely, clear data as above, then log back in.
- If you use any linked accounts (like Login.gov or SSA), disconnect and reconnect as some users fixed login loops that way.
If after these you are still stuck with buffering on login, there might be a deeper issue—such as server connectivity or account verification, which we can investigate next. Please let me know which steps you’ve tried and any details on your setup.
Are you satisfied with trying these steps for now? I’m here to help every step of the way!