Hi there! I see that your Copilot app isn't loading on your WebKit-based Android device with Android 10. I’d like to help you get it working again.

To start, could you tell me a bit more? For example, does the app open but just stays stuck on a loading screen, or does it fail to open at all? Also, have you tried any troubleshooting steps yet?

While you gather that info, here’s a simple step-by-step approach to try:

1. Check Internet Connection: Make sure your device has a stable internet connection, either Wi-Fi or cellular data. Copilot needs internet to load properly.
2. Close and Reopen the App: Force close Copilot completely and then open it again. On Android, you can usually do this from the recent apps menu or through Settings > Apps > Copilot > Force Stop.
3. Clear Cache and Data for Copilot: Sometimes cached files get corrupted. You can clear the cache by going to Settings > Apps > Copilot > Storage > Clear Cache. If that doesn’t help, try clearing data, but note this might log you out or reset app settings.
4. Restart Your Device: A quick restart can refresh system processes and network settings.
5. Check for App Updates: Ensure Copilot is updated to the latest version via the app store where you downloaded it.
6. Check Android System Updates: Occasionally, outdated OS versions might cause compatibility issues. Check Settings > System > Software Update for any Android updates.

If you have tried these or if Copilot is part of a Microsoft 365 subscription, there can be account license or activation issues causing it not to load. For that, you might want to sign out and sign back in, or verify your account is active and licensed properly.

Let me know what happened when you tried these, or if you need guidance on any step specifically. We’ll get this sorted out together!

Are you able to share what exactly you see on screen when you try to open Copilot?

It opens but is stuck on the loading screen

Thanks for letting me know that Copilot opens but gets stuck on the loading screen. That helps narrow it down.

Since you’re on an Android device with WebKit, here are some focused steps to try next to resolve the loading issue:

1. Sign Out and Sign Back In: Sometimes, refreshing your login credentials can help. Go to Copilot’s account settings, sign out, then sign back in with your credentials.

2. Clear App Cache and Data:
- Go to your device’s Settings > Apps > Copilot.
- Select Storage.
- Tap "Clear Cache" first, then see if Copilot loads.
- If still stuck, try "Clear Data" but remember this may log you out and reset settings.

3. Try an Incognito (Private) Browser Session or Different Browser: Since you mentioned WebKit, test opening Copilot in an incognito window or a different browser on your device to see if this is a browser-related issue.

4. Check Network and Service Status: Make sure your internet connection is stable (try switching between Wi-Fi and cellular data). Also, sometimes service outages or server issues cause loading problems. You can check Microsoft’s service status pages or related forums.

5. Update the App: Verify Copilot is updated to the latest version available on your app store. Outdated apps can sometimes fail to load.

6. Restart Your Device: A device restart can clear temporary glitches affecting the app.

If these steps don’t resolve the loading hang, Copilot issues like infinite loading can sometimes be related to internal service glitches or licensing problems. If you have access to support through your organization or license provider, they might check account status or server-side issues.

Let me know which of these you’ve tried or if you want me to guide you through any step in detail! We’ll get you back up soon12