Hi there! I understand that your trains won’t dispatch after the May update, and one of your trains has disappeared. That definitely sounds unusual.

To get started, could you please tell me a bit more:
- Are you seeing any error messages or greyed-out options when you try to dispatch a train?
- Is this happening with all your train stations or just one?
- Have you tried restarting the game or your Mac to see if it helps?
- Also, do you still have connection to the internet while trying to dispatch?

From what I know, some players have experienced similar issues following the recent update where trains either do not dispatch or disappear, possibly due to a system-wide glitch or server sync problems. Sometimes the game thinks a train is still waiting, which blocks removing the station or re-dispatching1 2.

Here’s a step-by-step you can try on your Mac (macOS 10.15.7):

1. Ensure stable internet connection while playing SimCity BuildIt as dispatch requires server communication.
2. Force close and reopen the game: Sometimes the game needs a refresh to clear up temporary glitches. To do this, press Command + Q and restart the game app.
3. Clear cache data: Go to the app’s settings on your Mac and clear any cached data related to SimCity BuildIt, if that option is available.
4. Check train station placement: Make sure your train stations are placed next to residential areas. Missing passengers around stations can sometimes cause issues with dispatch4.
5. Update the game fully: Double-check that your game is fully up-to-date by visiting the App Store and installing any pending updates.
6. Reinstall the game: If nothing else works, back up your game progress if possible, uninstall, and then reinstall SimCity BuildIt to fix corrupted files.

If these steps don’t resolve the issue, it might be related to a recent bug from the update. In that case, reporting it directly to EA support via [email protected] would be best, as they can provide patches or account-specific troubleshooting.

Does this help? If you want, we can go through any of these steps together! Are you satisfied with the solution I provided so far?