Hi there! I see you're having trouble logging into Territorial.io — I can definitely help with that. Could you tell me a bit more about what exactly happens when you try to log in? For example, do you see any error messages, or does it just not respond? Also, are you trying to log in on the same device where your account was originally created, or a different device?

If you’re using a new device and it keeps creating new accounts instead of logging you into your existing one, that’s a common situation we can work through.

To start with, here are some steps you can try:

1. Clear your browser cache and cookies — sometimes old data causes login issues.
2. Make sure you’re using the exact same login details (username, email) as on your original account.
3. Try logging in using a different browser or open an incognito/private window on your current browser.
4. Check that your internet connection is stable, as network issues can block communication with the server.
5. If you were previously logged in and suddenly can’t access your account, try resetting your password if that option is available.

If the problem is that the game creates a new account on the new device, you likely are not logged into the same account online. Territorial.io ties user progress to login credentials, so logging in with the old credentials is essential.

Could you please confirm what device and browser you’re using to play? Also, have you tried any of the above steps already?

That way, I can guide you with more specific advice or troubleshooting.

i tried that and it did'nt work

Thanks for letting me know that the initial steps didn’t work. To get a clearer picture, could you please share:

- Are you trying to log in with an email/password, or using a social login (like Google or Facebook)?
- Are you seeing any specific error messages, or does the login page simply refresh or not respond?
- Have you tried logging in on a different browser or device to check if it's a device-specific issue?

Since you mentioned you've already tried clearing cache and cookies, the next step will be to check if there could be any account or server-related issues.

Here is what I suggest next:

1. Double-check the login credentials: Make sure the username/email and password are exactly correct (watch out for capitalization or extra spaces).

2. Try using the “Forgot Password” feature on the login screen to reset your password, in case it’s an authentication problem.

3. Test logging in with a different internet connection (e.g., switch from Wi-Fi to a mobile hotspot) to rule out network restrictions or firewall issues.

4. If none of those work, it is possible there might be an issue with your account on the server side. You can contact Territorial.io support directly by emailing [email protected] for assistance with account recovery or login issues.

Let me know how these steps go or if there are any specific error messages you’re seeing. I’m here to help get you back in!