Hi there! I see you're having trouble using the video generator in the Pollo AI Image Video Generator app. Could you tell me a bit more about what's happening? For example, do you get an error message, does the video just not start generating, or does it hang at some point?

In the meantime, here are a few common steps you can try to get things working again:

1. Refresh or restart the app/browser you're using on your Windows device (WebKit browser).
2. Check your internet connection to make sure it's stable, as generating AI videos needs a good network.
3. Try using simpler or more subtle prompts when generating the video — overly complex prompts might cause failures.
4. Make sure your account is active and you have enough credits if the service uses them.
5. Clear your browser cache and cookies, which can sometimes fix loading or processing issues.
6. If possible, try the video generation on a different device or browser to see if the problem persists.

If you’ve tried some of these already, can you let me know which ones so I don’t suggest repeats? Also, any specific details about the issue will help me guide you better!

If it turns out to be a persistent issue, there may be more specific fixes or updates needed, and I'll help you with that too.

Looking forward to your reply!

half the time i carnt log in and if i try to use vide generator the page just hangs

Thanks for the details! Since you're having trouble logging in intermittently and the video generator page hangs, let's try a few targeted steps that often help with these Pollo AI issues:

1. Log Out and Wait: First, log out of your Pollo AI account completely and wait about 10-15 minutes before logging back in. This can help refresh your session and clear any temporary login glitches.

2. Check Your Account Status: Once logged back in, go to your profile settings and verify your account is active and in good standing.

3. Restart Your Network: Sometimes network hiccups cause login and generation issues. Try rebooting your Wi-Fi router by unplugging it for 30-60 seconds and plugging it back in.

4. Clear Browser Cache and Cookies: Since you're on a WebKit browser on Windows 10, clearing your browser's cache and cookies can fix hanging or loading issues.

5. Try a Different Browser: If possible, try accessing the video generator on a different browser like Chrome or Firefox to check if the issue is browser-specific.

6. Avoid Complex Inputs Temporarily: Simplify your video generation prompts. Complex or non-compliant inputs sometimes cause the video generator to hang.

If these don't resolve the login or hanging problems, it could be a temporary service glitch or connectivity issue on Pollo AI’s end. In that case, you might want to contact their support directly at [email protected] for more specialized assistance.

You can also check this helpful Pollo AI guide that covers login and generation failures with step-by-step fixes: https://pollo.ai/hub/kling-ai-generation-failed

Let me know if you’ve tried any of these already or if you want me to walk you through the steps! Are you satisfied with this solution so far?

What to do when Pollo AI Video Generator hangs

Thanks for asking about what to do when the Pollo AI Video Generator hangs. I found some useful guidance from Pollo AI's official hubs and related resources that can help you troubleshoot this issue step-by-step:

1. Simplify Your Prompt: Complex or overly detailed prompts can make the video generator hang or get stuck. Try simplifying the text or inputs you provide for the video.

2. Check Your Network: Make sure your internet connection is stable. If you suspect network issues, reboot your Wi-Fi router by unplugging it for 30-60 seconds and then plugging it back in. This often clears up connectivity-related hangs.

3. Clear Browser Cache: Since you are using a WebKit-based browser on Windows 10, clear your browser cache and cookies to remove any corrupted or outdated data that could interfere with the video loading.

4. Wait or Refresh: Sometimes the generator can get stuck at certain percentages (like 99%) due to server-side processing delays. You can try refreshing the page or waiting a bit before retrying.

5. Avoid Start/End Frames Issues: There’s a tip that including both start and end frames for video generation tends to make the process faster and prevents it from hanging.

6. Try a Different Browser: If the issue persists, try generating the video in another browser such as Chrome or Firefox to see if it’s a browser-specific problem.

7. Check Account Status and Limits: Ensure your account is active and you have not exceeded any usage limits or restrictions that might cause the generator to halt.

If after trying these the problem remains, it might be due to a temporary service glitch on Pollo AI’s side, and you can reach their support at [email protected].

For more detailed information, you might check this guide on why Kling AI video generator gets stuck and how to fix it: https://pollo.ai/hub/kling-ai-stuck-at-99 and the effective fixes when generation fails here: https://pollo.ai/hub/kling-ai-generation-failed

Would you like me to guide you through clearing your browser cache or any other step? Are you satisfied with this solution so far?