Hello! I’m glad you reached out. To help you better, can you tell me a bit more about the sign-up issue you’re facing with the Polaris app? For example, are you unable to create a new account at all, or is there an error message? Also, for changing your alert number, do you mean the phone number that receives alerts or notifications from the app?
Once I have those details, I can guide you step-by-step to fix the sign-up problem and update your alert number.
I wanted to sign up but it kept on bringing no internet connection and my registered phone number has been stolen.. I changed my number... I've not been receiving alert.. I want to. Change my number to 09070087485
Thank you for sharing those details. Let’s tackle your app’s sign-up issue and updating your alert phone number carefully.
### First, addressing the "No internet connection" during sign-up: Since you are on an Android 10 device using the WebKit browser, the app likely needs a stable connection either through Wi-Fi or mobile data. Here are some steps:
1. Check Internet Access: Make sure your device is connected to the internet—either through cellular data or Wi-Fi—and the connection is stable. You can try browsing a website or streaming a video to confirm.
2. Toggle Airplane Mode Off and On: This resets your network connections and often fixes minor issues.
3. Restart your device: Sometimes restarting refreshes network settings.
4. App Permissions: Go to your device Settings > Apps > Polaris App (or Ride Command) > Permissions. Ensure the app has permission to use data/mobile networks.
5. Update the app: If you installed the app via an app store, check for any available updates, as bugs can cause connectivity errors.
6. Clear app cache: In Settings > Apps > Polaris App > Storage > Clear Cache. This removes temporary files that might cause glitches without deleting your data.
If the problem persists, try connecting to another Wi-Fi network or use your phone’s hotspot feature to see if the app accepts the internet connection that way1.
### Secondly, about changing your alert phone number: Since your registered phone number was stolen and you want to update it to 09070087485, here’s the general process:
1. Sign in to your Polaris account: Once you regain access, go to the account settings or profile section within the app or website.
2. Locate Alert Settings: There should be a section for notifications or alert preferences.
3. Update Phone Number: Change the alert number to your new one (09070087485).
4. Verification: You might receive a verification code on the new number to confirm.
If you haven’t completed the sign-up yet due to the connection issue, this step might be blocked. After fixing the connection, try signing up again.
### Important: If you cannot access your account because your old number was stolen and you didn’t set up alternative recovery options, you might need to contact Polaris support directly. They can help verify your identity and update your account information securely.
Would you like me to guide you through the connection troubleshooting now or assist with contacting support to change your alert number?
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Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Hello! I’m glad you reached out. To help you better, can you tell me a bit more about the sign-up issue you’re facing with the Polaris app? For example, are you unable to create a new account at all, or is there an error message? Also, for changing your alert number, do you mean the phone number that receives alerts or notifications from the app?
Once I have those details, I can guide you step-by-step to fix the sign-up problem and update your alert number.
I wanted to sign up but it kept on bringing no internet connection and my registered phone number has been stolen.. I changed my number... I've not been receiving alert.. I want to. Change my number to 09070087485
Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
Followed by
Thank you for sharing those details. Let’s tackle your app’s sign-up issue and updating your alert phone number carefully.
### First, addressing the "No internet connection" during sign-up:
Since you are on an Android 10 device using the WebKit browser, the app likely needs a stable connection either through Wi-Fi or mobile data. Here are some steps:
1. Check Internet Access: Make sure your device is connected to the internet—either through cellular data or Wi-Fi—and the connection is stable. You can try browsing a website or streaming a video to confirm.
2. Toggle Airplane Mode Off and On: This resets your network connections and often fixes minor issues.
3. Restart your device: Sometimes restarting refreshes network settings.
4. App Permissions: Go to your device Settings > Apps > Polaris App (or Ride Command) > Permissions. Ensure the app has permission to use data/mobile networks.
5. Update the app: If you installed the app via an app store, check for any available updates, as bugs can cause connectivity errors.
6. Clear app cache: In Settings > Apps > Polaris App > Storage > Clear Cache. This removes temporary files that might cause glitches without deleting your data.
If the problem persists, try connecting to another Wi-Fi network or use your phone’s hotspot feature to see if the app accepts the internet connection that way1.
### Secondly, about changing your alert phone number:
Since your registered phone number was stolen and you want to update it to 09070087485, here’s the general process:
1. Sign in to your Polaris account: Once you regain access, go to the account settings or profile section within the app or website.
2. Locate Alert Settings: There should be a section for notifications or alert preferences.
3. Update Phone Number: Change the alert number to your new one (09070087485).
4. Verification: You might receive a verification code on the new number to confirm.
If you haven’t completed the sign-up yet due to the connection issue, this step might be blocked. After fixing the connection, try signing up again.
### Important:
If you cannot access your account because your old number was stolen and you didn’t set up alternative recovery options, you might need to contact Polaris support directly. They can help verify your identity and update your account information securely.
Would you like me to guide you through the connection troubleshooting now or assist with contacting support to change your alert number?