Hi there! I understand your News 12 app was working fine before but now you're seeing connection issues. Let's get this sorted out together. Just to make sure I fully understand: Are you receiving any specific error messages besides "connection issues"? Also, is this happening all the time or just when trying to stream certain content?

In the meantime, here are a few steps to try that usually fix connection troubles on iPhone with iOS 18.6.2:

1. Check your internet connection: Make sure your iPhone is connected to Wi-Fi or cellular data and that the connection is stable. You can try opening a website or another app to confirm internet is working.

2. Restart the News 12 app: Close the app completely by swiping up from the bottom and then reopen it. This can clear temporary glitches.

3. Restart your iPhone: A simple reboot can refresh network settings and clear any minor issues.

4. Update the app: Go to the App Store and see if there is an update available for the News 12 app. Running the latest version can resolve bugs.

5. Check for iOS updates: Though your device is on 18.6.2, double-check in Settings > General > Software Update to ensure you have the latest iOS version, as updates can fix compatibility issues.

6. Reinstall the app: If none of the above work, delete the News 12 app and reinstall it fresh from the App Store. Sometimes app files can get corrupted.

If after these steps the connection issue persists, it could be related to the app’s server or your account login, especially if you use a cable provider login like Fios. Let me know how these steps go and if you see any other messages or details, and we can continue troubleshooting from there!

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has always worked and just stopped says connection issues

Thanks for that additional info! It sounds like others have been experiencing connection issues with the News 12 app recently, which could be related to a wider problem on their end. In fact, I found that some users were advised to contact the app owner, Altice, as they're aware of ongoing issues and working on a fix1.

Given that, here’s what I recommend:

1. Try basic troubleshooting if you haven’t already: restart the app, your iPhone, and check your internet connection.

2. Ensure the News 12 app is updated to the latest version via the App Store.

3. If you still get connection errors, it might be a server-side problem. You can contact News 12 customer service directly at [email protected] or call 1-866-394-7236 to report your issue and get updates2.

4. Sometimes logging out and back into the app, especially if you use credentials like your Fios login, can help refresh access5.

If the problem persists after these steps, please let me know. I’m here to dig deeper or help escalate the issue!

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How to update News 12 app to the latest version?

Thanks for asking! To update the News 12 app on your iPhone running iOS 18.6.2, here’s what you can do step-by-step:

1. Open the App Store on your iPhone.
2. Tap on your profile icon in the top right corner.
3. Scroll down to the Available Updates section.
4. Look for the News 12 app in the list.
5. If you see it listed, tap Update next to the app.
6. If the app does not appear in the list, it means it’s already up to date.

After the update completes, try opening the app again to see if the connection issues are resolved.

If you run into any trouble while updating or don’t see the app listed, let me know, and I can guide you further!

Are you satisfied with the solution I provided?3 8

has always worked and just stopped says connection issues

Thanks for bringing this up again. Since the News 12 app connection issue started suddenly and you’ve confirmed it's an ongoing problem, let’s try a few deeper steps tailored for your iPhone with iOS 18.6.2:

1. Reset Network Settings: This clears out any problematic Wi-Fi or cellular network caches without deleting your data.
- Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Your iPhone will restart; reconnect to Wi-Fi after that.

2. Check app permissions: Ensure the News 12 app has permission to use cellular data if you’re not on Wi-Fi.
- Go to Settings > News 12 and confirm “Cellular Data” is enabled.

3. Try another internet source: If you're on Wi-Fi, switch to cellular data or vice versa just to test if the connection issue still occurs.

4. Account verification: If you sign in to the app, try logging out and back in again. Sometimes authentication tokens expire.

5. Use a VPN? If you use a VPN, temporarily disable it. Some VPNs may interfere with streaming apps.

If these don’t fix it, the issue might be on News 12’s servers or related to your account specifically. You could reach out to their support at [email protected] or call 1-866-394-7236 to report your problem.

Let me know if you want me to guide you step-by-step through any of these. Are you satisfied with the solution I provided?