[YI IoT] I downloaded the app and cannot connect to it. I says network timeout. Try to connect later.

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Rachel Miller
7 months ago In YI IoT
I downloaded the app and cannot connect to it. I says network timeout. Try to connect later.

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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7 months ago

Hi! I see you're getting a "network timeout" error connecting the YI IoT app on your iPhone. I’d be glad to help you get this sorted out.

To start, could you please let me know:
- Are you trying to connect the app to a YI IoT camera or another device?
- Is this the first time you’re setting it up, or was it working before and now stopped?
- Which Wi-Fi network (2.4 GHz or 5 GHz) is your iPhone connected to?

These details will help me guide you better! Meanwhile, I’ll share some common quick checks for the network timeout error:

1. Wi-Fi Band Check: The YI IoT camera and app typically work only on a 2.4 GHz Wi-Fi network (not 5 GHz). Please ensure your iPhone is connected to a 2.4 GHz Wi-Fi.

2. Enable Location Services: On your iPhone with iOS 18.7.1, make sure location services (GPS) are turned on. The app may need this enabled to connect properly. Go to Settings > Privacy > Location Services and ensure it's on for the YI IoT app.

3. Restart Devices: Restart both your iPhone and the YI IoT camera. Sometimes a simple reboot clears temporary issues.

4. Wi-Fi Signal Strength: Ensure your camera and iPhone have a strong Wi-Fi signal. Weak signals can cause timeout errors.

5. App and Firmware Updates: Make sure your YI IoT app is updated to the latest version from the App Store, and the camera firmware is up to date if possible.

6. Network Stability: Verify your router is functioning well and has no restrictions like a firewall or MAC filtering that may block connections.

Once you’ve tried these, let me know how it goes or what you’ve already done, so I can help with more advanced steps if needed!

Are you okay so far?

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