Hi there! I understand your Trinity Health MyChart app is showing "no internet connection" even though your device has internet access. Let's try to get this sorted out together.

First, to clarify, when you say there is internet available, are you connected via Wi-Fi or mobile data? Also, has this issue just started recently, or has it been ongoing?

While I wait for your details, here’s a step-by-step approach to troubleshoot:

1. Check Internet Stability: Even if your device says it’s connected, sometimes the connection might be unstable. Try opening a web page in your browser to confirm the connection is active.

2. Switch Network Connection: If you’re on Wi-Fi, try switching to mobile data (or vice versa) to see if the app connects. Sometimes network settings can block app connectivity.

3. Restart Your Device: A simple restart can refresh network settings and app processes.

4. Clear App Cache (Android Specific):
- Go to your device’s Settings > Apps > MyChart
- Tap Storage, then Clear Cache (not Clear Data yet).

5. Update the App: Ensure your MyChart app is the latest version from the Google Play Store.

6. Reinstall the App: If none of the above works, uninstall and reinstall the app to fix any corrupted files.

If you’ve tried these steps already, please let me know which ones, and we can explore deeper settings or check for server-side issues. Sometimes, though rare, the MyChart service might face temporary outages—but current reports do not indicate any ongoing troubles.

Could you tell me what you see exactly when you try to use the app? Any error messages beyond "no internet"?

Looking forward to your reply!

The only app. having problems

Thanks for letting me know that the MyChart app is the only one having trouble despite your internet working fine. That helps narrow things down.

Since the connectivity issue is app-specific, here are some focused steps we can try on your Android 10 device with WebKit browser base:

1. Force Stop the MyChart App
- Go to Settings > Apps > MyChart
- Tap Force Stop to shut it completely.
- Then reopen the app and see if it connects.

2. Check App Permissions
- In Settings > Apps > MyChart > Permissions, ensure it has permission to access the internet/data (usually under "Network" or "Data usage"). Sometimes permissions can get toggled off unintentionally.

3. Check Background Data Settings
- Still under the app’s info in settings, ensure Background data is enabled so it can access the internet when not active on screen.

4. Clear Cache (if not done yet)
- This can remove any corrupt temporary files affecting connectivity — Settings > Apps > MyChart > Storage > Clear Cache.

5. Review Data Saver or VPN/Proxy Settings
- If you have any Data Saver enabled or a VPN/proxy active, they might block app access. Try disabling them temporarily.

6. Try Logging in via Browser
- Open Chrome or another browser and go directly to the MyChart login page at https://mychart.trinity-health.org to confirm your account and network access work outside the app.

From recent status checks, there are no reported widespread MyChart server outages, so this likely points to a device or app issue on your end rather than a service problem2.

If after these steps it still won’t connect, a reinstall of the app might be best as a next step. Would you like me to guide you through that?

Are you seeing any specific error messages in the app while trying to use it? That info would help me troubleshoot further.