Hello! I'm sorry to hear that you're having trouble with the face verification process. Let's see if we can figure this out together.

Could you please provide more details about the situation? For instance:
- Are you receiving any specific error messages?
- Have you checked the lighting or quality of the photo you're using?
- Did this issue start recently or has it been ongoing for a while?

This information will help me assist you better!

It is a well lit room after I've finished the process and the face has been already analyzed it brings me back to the first step again

Thank you for the additional details! Since your face has already been analyzed and you still keep getting taken back to the beginning, this could suggest a few different issues. Let's go through some checks and possible solutions:

1. Check for App Updates: Ensure that the app you're using for face verification is updated to the latest version. Updates often fix bugs and improve performance.
- Open the Google Play Store.
- Search for the app you're using and check for an "Update" option.

2. Clear App Cache: Sometimes accumulated cache can create issues.
- Go to Settings > Apps.
- Find your app and tap on it.
- Select Storage and then tap on Clear Cache.

3. Restart Your Device: Restarting your device can help reset the app and clear temporary issues.
- Press and hold the power button and select Restart.

4. Re-verify Permissions: Make sure the app has the necessary permissions to access your camera and storage.
- Go to Settings > Apps > (Your App) > Permissions and check that all required permissions are granted.

5. Account Issues: If you have recently changed your account settings, this might affect the verification process. Try logging out and back into the app.

6. Network Connection: Ensure you have a stable internet connection. A weak connection can disrupt the verification process.
- Switch between Wi-Fi and mobile data to see if it makes a difference.

If you've tried all these steps and still face the same issue, it might be necessary to contact higher-level support, as there could be an underlying issue that requires their attention. You can reach out to Human support at [email protected].

Please let me know how it goes! Are you satisfied with the solution I provided?

Why does my process restart after analyzing the face?

It sounds like you're encountering a frustrating cycle with the face verification process restarting. Let me check some common reasons this might be happening, based on what I found:

1. Software Issues: Sometimes an outdated version of the app can cause this. Ensure that the software on your device is up to date. Go to Settings > System > Software update to check for any updates.

2. Camera Obstruction: Make sure there's nothing covering the camera and that it's clean. Sometimes smudges or cases can interfere with the face recognition process.

3. App Permissions: The app might not have sufficient permissions to function properly. You can check this by going to Settings > Apps > (Your App) > Permissions and ensure that camera access is allowed.

4. Reset the Process: If everything seems in order, try to reset your face verification settings within the app itself. Look for an option in the app settings to delete or reset your previous facial data and then try the process again.

5. Technical Glitches: Sometimes a simple restart of your device can help. It resets processes that might be stuck or misbehaving.

If these steps don't resolve the issue, there could be a more complex problem at play. In that case, it would be best to reach out to Human's support team at [email protected] for further assistance.

Let me know how it goes! Are you satisfied with the solutions I provided?