Hi there! I see you mentioned that you’re getting a network exception pop-up when trying to log in to EGO Connect. Let’s get this sorted out together.

To start, could you tell me a bit more? For example:
- Are you using a Wi-Fi or wired connection?
- Is your network a 2.4 GHz or 5 GHz Wi-Fi? (EGO devices generally work better with 2.4 GHz)
- Have you been able to log in successfully before on this device or is this the first time?
- Are other apps or services on your device connecting fine to the internet?

These details will help me pinpoint the issue better. Meanwhile, here’s a general step-by-step to try that often resolves network exceptions:

1. Restart your device and your Wi-Fi router. Sometimes network devices just need a fresh start.
2. Make sure your device is connected to a 2.4 GHz Wi-Fi network rather than 5 GHz, as EGO Connect has known issues with 5 GHz bands.
3. Check your internet connection with other apps or browsers to ensure connectivity.
4. If you are on a corporate or otherwise secured network, verify if any firewall or VPN might be blocking the app’s access.
5. Try logging in again after these steps.

If you’ve already done some of these, please let me know which, and if possible, share any additional pop-up error details or screenshots. This helps me guide you better.

Looking forward to your reply so we can get you connected!

have never been able to connect my phone to the app

Thanks for letting me know you’ve never been able to connect your phone to the EGO Connect app. That helps narrow things down a bit.

Since connecting the phone to the app is the core functionality, let’s walk through a few focused steps to tackle this:

1. Confirm Device and App Version:
- You said your device OS is Windows 10. Is this the phone you're using as well, or are you on a different phone (like Android or iOS)? The EGO Connect app works on Android and iOS phones primarily.
- Please confirm you have the latest version of the EGO Connect app installed. Outdated versions sometimes cause connection issues.

2. Connection Type:
- EGO Connect usually connects to devices via Wi-Fi (2.4 GHz band preferred). Do you know if your EGO device is correctly broadcasting or connected to Wi-Fi?
- Also, check if your phone is on the same Wi-Fi network as your EGO device.

3. App Permissions and Network Access:
- On your phone, make sure the app has all necessary permissions enabled (location, network access). Some devices need location permissions to detect Wi-Fi devices.
- Disable any VPN, proxy, or firewall apps temporarily on your phone as they might block app communication.

4. Try Reinstalling the App:
- Sometimes uninstalling and reinstalling the app clears up connection glitches.

5. Reset Network Settings on Device:
- If possible, reset the network settings of your EGO device (look for a reset Wi-Fi option or power cycle it).

6. Check for Known Issues:
- There have been reports of connectivity problems tied to compatibility or app updates. Sometimes the network name (SSID) having unusual characters or duplicates on 2.4 GHz and 5 GHz can cause issues. Renaming the Wi-Fi network uniquely helps.

If you haven’t tried any of these yet, I recommend starting here. If you already did some, please list what you tried, and also let me know what specific EGO device you have (like a Nexus Power Station, mower, etc.) so I can tailor the guidance further.

Also, if you want, I can share some community resources where users have discussed similar issues for extra ideas:
- Official community troubleshooting page: EGO Community
- Reddit discussions on app connectivity: r/egopowerplus

Let’s get this sorted out step-by-step. What type of phone are you using, and have you connected to Wi-Fi successfully before on it?