Hi there! I understand you're having trouble uploading your tickets and also can't seem to chat with customer support. Let's get to the bottom of this together.

To start, could you tell me a bit more about what happens when you try to upload your tickets? For example, are you seeing any error messages? Also, how are you trying to chat with support—is it through the TicketSwap app or the website?

While I wait for those details, here are some general steps we can try to fix the ticket upload issue:

1. Check Your Login: Ensure you are logged in to your TicketSwap account before uploading tickets. Not being logged in might cause upload errors or prevent accepting tickets.

2. Update or Refresh: Try refreshing the website or restarting the TicketSwap app. If you use the app, make sure it’s updated to the latest version.

3. File Format and Size: Confirm that your ticket file meets the upload requirements (often image files like JPG or PDF, and not too large in size).

4. Browser Compatibility: Since you are on Windows 10 using WebKit (possibly a browser like Safari or a WebKit-based app), try switching to another browser like Chrome or Edge to see if that resolves the upload problem.

5. Disable Extensions: Sometimes browser extensions can interfere with uploading. Try disabling any extensions temporarily.

Regarding your inability to chat with customer support, can you access the support chat at all? Is the chat window not appearing, or are messages not going through?

Let me know these details, and we'll take the next steps from there. If standard fixes don't help, I’ll guide you to some advanced troubleshooting or the right contact channels for TicketSwap support.

You can also check official help here for ticket upload issues for detailed guidance: https://help.ticketswap.com/en/articles/5123956-how-do-i-fix-my-ticket-upload-issues [1].

Are you satisfied with this approach so far?