Hi there! I understand you're encountering a problem with NBC 10 WJAR where a "#500" error is appearing on a blank screen. Let's work together to troubleshoot this issue!

Could you please let me know if you receive this error when trying to access a specific story or if it happens on the entire NBC 10 WJAR website? Also, are you using Safari or another browser on your Macintosh OS X 10.15? This information will help me pinpoint the problem and provide the best solution.

I'm using Firefox. I see the WJAR screen, but when I click to read a story, blank screen and #500 shows up

Thank you for that information! A "#500" error typically indicates a server issue on the website's end, which can prevent content from loading properly. However, there are a few steps we can try to troubleshoot this from your side. Let’s go through them together!

1. Refresh the Page: Sometimes, simply refreshing the browser can help. You can do this by pressing Command (⌘) + R on your keyboard.

2. Clear Cache and Cookies: Cached data can sometimes cause issues:
- Click on the menu button in Firefox (three horizontal lines in the upper-right corner).
- Go to "Settings" > "Privacy & Security".
- Under the "Cookies and Site Data" section, click on "Clear Data...".
- Check both "Cookies and Site Data" and "Cached Web Content".
- Click "Clear".

3. Disable Extensions: Sometimes browser extensions can interfere with loading web pages:
- Click on the menu button and select "Add-ons".
- Disable any unnecessary extensions temporarily and try accessing the story again.

4. Try a Different Browser: If the issue persists, try accessing the site using Safari or Google Chrome to see if the same error occurs.

5. Check for Updates: Make sure that your Firefox browser is up-to-date. You can check this by clicking on the menu button, going to "Help", and then selecting "About Firefox".

After trying these steps, please let me know if you're still experiencing the issue or if the stories load successfully!