Hello! I understand you’re seeing that all your client data and formulas in the Gloss app are missing. That must be concerning. To help get to the bottom of this, could you share a bit more? For example:

- Did this happen suddenly, or after a specific event like reinstalling the app or logging out?
- Are you certain you are logged into the correct account (email or login method)?
- Have you tried restarting the app or device yet?

A common cause is accidentally opening the app with a new or different account, which would look empty since it’s not linked to your original data1. Let's start by ensuring you’re signed into the right account.

Here’s a simple step-by-step to check and recover your data:

1. Confirm Account Login
- Open Gloss and check the profile or account settings. Make sure the email or username matches the one you originally used.
- If you signed up with Google, Facebook, or Apple login, ensure you’re using the same method.

2. Log Out and Log Back In
- Log out completely from the app.
- Restart the app and log in again with your correct credentials.

3. Restart Your Device
- Sometimes a simple reboot of your Windows device helps clear any temporary glitches.

4. Check for App Updates
- Visit the Gloss app website or app store to ensure you’re using the latest version. Updates often fix syncing issues.

5. Internet Connection
- Ensure you have a stable internet connection, as data might not show without syncing properly.

If after these steps you still don’t see your clients or formulas, it’s possible your data might not be syncing correctly with Gloss’s servers.

In that case, I would recommend reaching out to Gloss support directly at [email protected] for them to investigate your account data from their end.

Would you like me to help guide you through these steps, or do you want to tell me what you have tried so far? I’m here to assist you!