[Zangi] My Zangi App is not working correctly. Chat sections are jumbled or missing. I cannot delete anythin.

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Frances A Rolater
2 months ago In Zangi
My Zangi App is not working correctly. Chat sections are jumbled or missing. I cannot delete anythin.

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Daniel Otega

Daniel specializes in Android and iOS apps. He also loves hiking and filming nat...

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2 months ago

Hi! I understand you're experiencing issues with the Zangi app where chat sections appear jumbled or missing, and you're unable to delete anything. I'd like to get a clearer picture to help you better.

Could you let me know if this problem happens with all your chats or just specific ones? Also, are you connected to a stable internet connection when this occurs? Sometimes chat display issues can be related to connectivity.

Meanwhile, here's a good starting point to try fixing this:

1. Check Internet Connection: Make sure your internet is stable. Zangi requires a consistent connection to sync messages correctly. Try switching between Wi-Fi and mobile data to see if it helps.

2. Restart the App: Close Zangi completely and reopen it. This can refresh the chat display and fix temporary glitches.

3. Log Out and Log Back In: Sometimes, re-authenticating can sync your chats better.

4. App Update: Ensure that your Zangi app is updated to the latest version available, as updates often fix bugs related to chat issues.

5. Deleting Messages: Note that Zangi only allows you to delete messages you sent yourself and only within 3 days of sending them1. Also, deleting a message may just hide it from your view; it might still exist in cloud storage7.

If none of these steps resolve the jumbled chats or deletion problem, there is a method to reset message settings on Zangi which might help clear out bugs related to chat display. I can guide you through that next.

Could you please confirm if you've tried any of these steps already? That way, I can tailor the next steps accordingly.

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