Hi! I understand you watched an ad in Bounce Merge but didn’t get your progress back. Let’s see how we can get this sorted for you.

First, to help me better assist you, could you tell me a bit more about what happened? For example:
- Did the game close or crash right after the ad?
- Was your device connected to the internet during this time?
- Were you logged into any account in the game to save your progress (like Facebook or Google Play)?

In the meantime, here are some steps that often help recover progress lost after watching an ad:

1. Check for Cloud Save Restore: Bounce Merge sometimes stores progress in the cloud. When you restart the game after losing progress, you might get a prompt asking if you want to restore an older saved game from the cloud. If you see this, accept it to get your progress back.

2. Ensure Continuous Internet Connection: Ads in the game rely on internet, and if your connection drops during or immediately after the ad, progress might not save correctly.

3. Force Close and Restart the Game: Sometimes, restarting the app triggers it to sync progress properly.

4. Sign in to Your Account: If you haven’t already, try logging in via Facebook or Google Play within the game to sync your progress.

If you’ve already tried these, please let me know so we can explore deeper options or check if there’s a glitch with ads causing progress loss.

Does this make sense so far? Feel free to give me any other details about the issue!

I watched an ad but I didn't get back my progress, please bring it back!

Thanks for reaching out again! It sounds like you're still not seeing your progress restored after watching the ad in Bounce Merge.

Since there are no specific error reports or known widespread issues indicated in my data, let's try a few things to troubleshoot this together:

1. Verify Internet Connection: Make sure your device has a stable internet connection while watching the ad and immediately afterward. A disrupted connection can prevent progress from syncing properly.

2. Restart the App: Completely close the Bounce Merge app on your Android device and then reopen it. This can trigger the game to resync your progress with the servers.

3. Clear Cache (Not Data): On Android 10 with your WebKit environment, go to Settings → Apps → Bounce Merge → Storage, and tap "Clear Cache" (avoid clearing data as that could erase your progress). Then restart the app.

4. Log Into Your Account: If you haven’t added an account login (Google Play or Facebook), try signing in. This often helps the game save and restore your progress reliably.

If after trying these you still don’t get your progress back, it might be an issue specific to your account or the ad reward system. In that case, I can escalate this to the development team or advise on opening a support ticket with your gameplay details.

Let me know what you’ve tried so far or if you want me to guide you through any of these steps! Are you satisfied with the solution I provided?