To troubleshoot the issue with the Best Western To Go mobile app on your phone, where it is not working while the website functions correctly on your computer, follow these step-by-step resolutions:

1. Restart Your Device: Restarting can clear temporary glitches. Simply hold the power button and select the restart option.

2. Update the App: Ensure that you have the latest version of the Best Western To Go app:
- Open the app store on your phone (Google Play Store for Android or App Store for iPhone).
- Search for “Best Western To Go” and check for updates. If an update is available, install it.

3. Check Your Internet Connection: Confirm that your phone is connected to Wi-Fi or mobile data. You can test this by browsing other websites or apps.

4. Clear App Cache (Android): This can help if the app is not functioning properly.
- Go to Settings > Apps > Best Western To Go.
- Tap Storage and then select Clear Cache.

5. Reinstall the App: If the app continues to malfunction, uninstall and reinstall it.
- Uninstall the app by tapping and holding the app icon and selecting "Uninstall".
- After uninstallation, go to your app store, search for the Best Western To Go app, and reinstall it.

6. Check for Restrictions: Make sure there are no restrictions set up on your phone that might block the app from functioning correctly.
- Look in Settings > Apps > Best Western To Go and check for permission settings.

7. Try Another Device: If possible, try logging into the app on another device to see if the issue is isolated to your phone.

8. Contact Support: If none of the above steps work, it may be best to contact Best Western support directly. You can reach them at 1-800-780-7234 for immediate assistance in making your reservation - learn more.

9. Use the Website Temporarily: While resolving the app issues, you can use the website on your phone’s browser to make reservations, as it is functioning on your computer.

By following these steps, you should be able to resolve the issues with the Best Western To Go app and proceed with your reservations. If the problem persists, technical assistance may be required.