Hi! I understand you're having some trouble with UPI transactions, specifically with deposits and withdrawals on the Freecharge app. Let's see how we can get this sorted out.

To start, could you please tell me:

- Are you facing issues with both depositing money into your Freecharge wallet using UPI and withdrawing from it, or is it one of these specifically?
- Are you receiving any error messages during the transaction? If yes, what do they say?
- Does this happen with all transactions or only specific amounts or recipients?
- Have you checked if your KYC (Know Your Customer) details on Freecharge are completed? This often impacts withdrawal capabilities.

Meanwhile, here are some initial steps you can try:

1. Check KYC Status: Make sure your KYC is verified in your Freecharge account profile, as withdrawals are generally disabled for non-KYC accounts.

2. Verify UPI Details: Double-check the UPI ID or VPA you are using for transactions to ensure they are correct.

3. Transaction Limits: Be aware that the maximum UPI transaction limit is Rs. 1,00,000 as per guidelines. Transactions above this will fail.

4. Update App: Ensure that your Freecharge app is updated to the latest version on your Android 10 WebKit device.

5. App Cache Clear: Go to your device settings > Apps > Freecharge > Storage > Clear Cache. This often fixes minor glitches.

6. Network Connection: Use a stable internet connection while making UPI transactions.

If you have tried these or still face the problem, do let me know the details, and I can guide you further or help you with contacting Freecharge support if needed.

Are you okay to try these steps and share what happens?

Upi tranjection problem.. deposit and withdraw problem..

Hi again! Thanks for reaching out about the UPI transaction issues with deposits and withdrawals on Freecharge. Let's tackle this step-by-step to get you back on track.

Based on common causes and Freecharge's guidelines, here’s what I suggest:

1. Check Transaction Limits: As per NPCI rules that Freecharge follows, your UPI transactions cannot exceed Rs. 1,00,000 per transaction. Transactions above this limit will get declined.1

2. Verify KYC Status: Withdrawal issues often happen if your KYC is not completed on Freecharge. You can check and complete your KYC in the Account Profile section. Withdrawals are only enabled for KYC-verified accounts.4

3. Ensure Correct Details: Double-check the UPI ID or bank details used for the transaction. Incorrect details can cause failures.5

4. Check Balance and UPI PIN: Make sure your linked bank account has sufficient balance and your UPI PIN is entered correctly. You may try resetting your UPI PIN if unsure.8

5. App Updates and Cache: Ensure your Freecharge app is updated to the latest version compatible with your Android 10 device. Also, clear the app cache from device settings (Settings > Apps > Freecharge > Storage > Clear Cache).

6. Network and Server Issues: UPI transaction failures can be caused by network instability or server problems on either Freecharge or bank’s side. Trying a different internet connection (Wi-Fi or mobile data) sometimes helps.

7. Check Transaction History: In the Freecharge app, under "My Transactions," check for any pending or failed transactions and any instructions. You can also filter transactions by UPI Lite if applicable.7

If after all these checks you still face issues, it might be a technical glitch or wallet-specific. In that case:

- You can contact Freecharge support directly by sending an email to [email protected] or [email protected] for transaction-related concerns.2

- Alternatively, call Freecharge's customer care at 9773579100 to report urgent transaction issues or block your account if needed.9

Would you like me to help you with detailed instructions on any of these steps? Or do you have specific error messages or behavior you have observed during deposit or withdrawal attempts? That will help me provide more precise assistance.